Senior Operations Manager

Housr Living Ltd.; Manchester; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A growing tech startup in Manchester is seeking a Senior Operations Manager to oversee UK bills and rental products. This hands-on role involves managing daily operations, enhancing customer service delivery, and improving processes. The ideal candidate has experience in fast-paced environments and a data-driven approach to decision making. The position emphasizes operational excellence while fostering a collaborative team atmosphere. Benefits include a competitive salary, share options, and a hybrid work policy.

Benefits

Market competitive salary

Share options

25 days holiday plus bank holidays

Free gym membership

Monthly team lunches

Team-building socials

Central office in Manchester

Hybrid work policy

Qualifications

• Experience leading operations in a fast-growing startup or tech environment.
• Ability to manage complex daily operations and create scalable processes.
• Data-driven mindset to build reporting and spot trends.

Responsibilities

• Oversee the day-to-day operations of UK bills and rental products.
• Own customer service delivery across the UK.
• Implement operational processes and improve systems.

Skills

Operational leadership

Customer experience management

Data-driven decision making

Process improvement

People operations

Tools

Customer support tools

HRIS systems

Job description

👋 About Us

Why join Housr?

We are a hyper‑growth tech startup on a mission to revolutionise student rental. And when we say hyper‑growth, we mean we have gone from $0 to $10M ARR in just the past 18 months.

We just recently raised a $10M Series A and we are putting this investment to work to fuel our growth across the UK!

💼 About the Role

We’re looking for an experienced Senior Operations Manager to take ownership of the day‑to‑day operations of our UK bills and rental products. This is a hands‑on role that blends operational excellence, customer experience leadership, systems ownership, and performance analysis.

You’ll be responsible for ensuring our UK operations run smoothly and scale effectively — from customer service delivery and SLA performance, through to tooling adoption and the operational insight that helps us make better decisions.

🔥 Key Responsibilities

• UK operational ownership: Manage the day‑to‑day operations of our bills and rental products in the UK, ensuring a smooth, reliable customer experience.
• Customer service leadership: Own customer service delivery across the UK.
• People Operations: Supported by our COO and Finance Director, you’ll manage our people systems end‑to‑end: HRIS, onboarding, benefits, access, documentation - keeping things clean, joined up, and reliable.
• Process improvement: Identify bottlenecks and failure points, implement better processes, and create scalable operating procedures so we can grow without breaking.
• Tooling stack & adoption: Oversee our operational tooling stack and drive engagement across the company - including process design, documentation, training, and ensuring tools are used consistently.
• Operational reporting: Build and maintain dashboards and regular reporting cadences (weekly/monthly), ensuring teams have clarity on what’s working and what needs attention.

😊 About You

• You’ve led operations within a fast‑growing startup, scale‑up or tech business - and you know what “good” looks like when scaling.
• You’re comfortable owning complex day‑to‑day operations, firefighting when needed, and then turning those learnings into repeatable processes.
• You have experience in people operations across the employee lifecycle, and you care about creating a structured and rewarding environment for our staff to work in.
• You’re highly data‑driven: you can build simple reporting, spot trends, and translate metrics into clear actions.
• You’ve managed (or heavily influenced) customer service performance - and you care deeply about customer experience.
• You’re confident owning and improving our tooling stack (e.g., customer support tools, internal systems, workflows), and driving engagement/adoption across teams.
• You communicate clearly, work well cross‑functionally, and you’re open to giving and receiving feedback.
• You combine strategic thinking with hands‑on delivery — you’re happy to roll your sleeves up when required.

🙅 This role may not be right for you if:

• You’re looking for a large team to manage – this is a hands‑on position.
• You’re unable to commit to 4 days in our office in Manchester city centre.

• You prefer well‑defined processes and a steady pace.
• You’re uncomfortable making decisions without having all the information.

💸 What we offer

• Salary - Genuinely Market Competitive!! (We’re happy to disclose our benchmarked bandings during the interview process)
• Share Options - The opportunity to gain from Housr’s success with our Share Options scheme (again, we’re happy to discuss during the interview process)
• Holiday - 25 days off, plus bank holidays each year
• Free Gym Membership - Keep fit, with free city‑centre gym membership
• Monthly Team Lunches - At the end of each month, we all grab lunch together as a team, and also have the afternoon off to focus on ourselves
• Company socials - A chance to let our hair down as a team. Past socials have ranged from paintball to ping pong tournaments - we’re quite competitive!
• Central Office Space - Located in the heart of Manchester, next to St. Peter’s Square.
• Hybrid Work Policy - We’re big advocates of in‑person collaboration. We’re in the office four days a week, with Thursday as a team‑wide work from home day.

📝 Interview Process

• First Stage - Video call with our COO (45 mins)
• Second Stage - F2F Meeting (including presentation task) with our two senior members of the team (60‑75 mins)
• Third Stage - Final interview with our CEO
• Offer - If we think it’s a good fit, we’ll make you an offer!