Director of Constituent Services & Community Impact

Cambridge Preschool Program; Cambridge; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A municipal support office is looking for a Director of Constituent Services in Cambridge. This role involves overseeing all constituent support efforts, including case management for vulnerable populations. The ideal candidate will have a Bachelor's degree and 3 years of relevant experience, strong interpersonal skills, and the ability to work with diverse communities. This in-office position requires exceptional communication abilities and a commitment to public service.

Benefits

Health, dental, and vision insurance

Paid Parental Leave

Commuter benefits

Qualifications

• 3+ years of professional experience in constituent services or case management.
• Exceptional interpersonal and communication skills.
• Ability to work effectively with diverse populations.

Responsibilities

• Oversee constituent support channels including email and phone.
• Manage complex and confidential constituent cases.
• Advise leadership on constituent trends and service improvements.

Skills

Interpersonal skills

Problem-solving

Organizational skills

Communication skills

Multilingual proficiency

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Smartsheet

Job description

A municipal support office is looking for a Director of Constituent Services in Cambridge. This role involves overseeing all constituent support efforts, including case management for vulnerable populations. The ideal candidate will have a Bachelor's degree and 3 years of relevant experience, strong interpersonal skills, and the ability to work with diverse communities. This in-office position requires exceptional communication abilities and a commitment to public service.