Hybrid Supporter Care Lead — Individual Giving

SOS Children’s Villages; Cambridge; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A charitable organization is seeking a Supporter Care Officer in Cambridge to ensure excellent engagement with individual donors. This role involves processing supporter queries, managing donations, and data administration using Salesforce. Candidates should have strong communication skills, attention to detail, and a passion for supporter care. This permanent, full-time position offers a hybrid working model, combining office and remote work, and is vital for sustaining the charity's mission to support vulnerable children.

Benefits

Flexible working arrangements

Annual leave of 25 days plus bank holidays

Employee Assistance Programme

Paid charity volunteer days

Qualifications

• Strong administration skills with good ability to multi-task.
• Excellent communication skills both written and verbal.
• Demonstrable interest in working in a customer or supporter-care environment.

Responsibilities

• Responding to and processing supporter queries in a timely manner.
• Processing and acknowledging donations according to the supporter care strategy.
• Managing and completing Salesforce task lists and data entry.

Skills

Excellent communication skills

Attention to detail

Strong administration skills

Ability to multi-task

Tools

Salesforce

MS Office

Job description

A charitable organization is seeking a Supporter Care Officer in Cambridge to ensure excellent engagement with individual donors. This role involves processing supporter queries, managing donations, and data administration using Salesforce. Candidates should have strong communication skills, attention to detail, and a passion for supporter care. This permanent, full-time position offers a hybrid working model, combining office and remote work, and is vital for sustaining the charity's mission to support vulnerable children.