Sales & Marketing Coordinator

Hyatt Hotels Corporation; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A renowned global hotel chain in Greater London is seeking a Sales & Marketing Coordinator to support the Sales and Marketing team. The role includes managing sales data, assisting with marketing materials, and enhancing guest experiences. Ideal candidates have relevant experience in luxury hospitality, strong communication skills, and a proactive approach to marketing and sales. Join their team in making travel more human and contributing to a culture of diversity and inclusion.

Benefits

12 complimentary nights a year

Discounted hotel stays

Free meals on duty

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Relevant experience in sales and marketing within a luxury hotel environment.
• Strong understanding of luxury market dynamics and customer expectations.
• Exceptional communication and interpersonal skills.

Responsibilities

• Support Sales and Marketing team with administrative and strategic tasks.
• Maintain sales data and complete month-end reports.
• Assist with marketing collateral and content creation.

Skills

Sales and marketing experience

Customer service skills

Communication skills

Microsoft Office proficiency

Social media marketing

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Just some of the benefits you will enjoy as a Sales & Marketing Coordinator

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

Free meals on duty

50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

Business attire laundered complimentary

Headspace membership and access to our Employee Assistance Programme

Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

What you will do as Sales & Marketing Coordinator

As a Sales & Marketing Coordinator, you will play a pivotal role in supporting the Sales and Marketing team with administrative, creative, and strategic tasks. Some of the responsibilities may include:

• Provide clients with expert knowledge of hotel products and services.
• Ensure accurate input and maintenance of sales data according to standards.
• Complete month-end reports for corporate, leisure, and consortia production.
• Assist Director of Sales & Marketing with data reports and KPI tracking for campaigns.
• Support preparations for sales trips and hotel events.
• Communicate team appointments and show arounds to Operations for site inspections.
• Check show rooms to maintain standards and facilitate show rounds when required.
• Maintain supplies (sales gifts, office supplies, stationery, etc.).
• Input purchase orders into the system.
• Conduct research on market trends, competitor activity, and partnership opportunities.
• Arrange VIP and personalized experiences for high-end guests.
• Conduct local research for new corporate opportunities.
• Support global RFP completion, tracking, and creation of local negotiated agreements.
• Help create personalized guest experiences, packages, and special offers for high-net-worth individuals and corporate clients.
• Support creation of marketing collateral (event menus, factsheets, presentations, etc.).
• Assist DOSM and Marketing Hub in creating high-quality, engaging content for the hotel website, social media channels, brochures and promotional materials ensuring all content aligns with the hotel’s luxury brand voice.

About You:

Relevant experience in sales and marketing, ideally within a luxury hotel environment.

Strong understanding of luxury market dynamics, trends, and customer expectations.

Proficient in Microsoft Office Suite, and familiarity with hotel systems.

Experience with social media marketing, email campaigns, and content creation.

Exceptional communication and interpersonal skills, with the ability to engage high-end clientele.

Strong attention to detail, organizational skills, and the ability to work under tight deadlines.

Creative, proactive, and results-driven approach to marketing and sales.

About Great Scotland Yard Hotel –The Unbound Collection

Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Great Scotland Yard Hotel also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as aGreat Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps:

Apply today for this Sales & Marketing Coordinator role and start your journey with Great Scotland Yard Hotel!

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