Assistant Manager

Fusion Lifestyle; Newcastle upon Tyne; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A community-focused leisure organization in Newcastle upon Tyne is seeking a Full Time Assistant Manager. The role involves leading a team to deliver exceptional customer service while managing daily operations at the leisure centre. Candidates should have management experience, preferably in leisure or retail, and must possess qualifications in First Aid and pool safety. Competitive pay and professional development opportunities are offered. If you're passionate about community wellbeing, we want to hear from you.

Benefits

Training and qualifications in leisure activities

Competitive rates of pay

Attractive employee benefits

Qualifications

• Management experience in leisure, hospitality or retail sectors.
• Ability to inspire and develop a team.
• Accredited in First Aid and Lifeguarding for sites with pools.

Responsibilities

• Contribute to the delivery of Fusion’s vision and strategy.
• Manage the day-to-day operations of the leisure centre.
• Drive membership sales and control expenditure.

Skills

Customer service

Team leadership

Flexibility

Results-driven

Motivation

Education

First Aid at Work and AED qualification

Pool Plant Operator qualification

National Pool Lifeguard qualification

Job description

Overview

Fusion Lifestyle are now hiring - Full Time Assistant Manager

Who We Are:

Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve.

Who You Are

We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres. As a person you’ll be engaging; championing exemplary standards and service at all times; and a leader capable of empowering you team.

Your Experience

To be successful as an Assistant Manager with Fusion Lifestyle you’ll need management experience, preferably in the leisure, hospitality or retail sectors, (or sectors with high customer footfall), alongside the ability to inspire, motivate and develop your team. You’ll need to be a resilient, results-driven and solutions-focused team player.

As you\'ll be working full time hours, (40 hours per week minimum), you will need to be flexible and adaptable, with the availability to work a varied rotation of shifts; which will include early mornings, evenings, weekends and some public holidays.

Role Overview

Fusion’s Assistant Managers:

Our Assistant Managers keep our centres running with day-to-day management and assisting in the overall management of the Centre as well as deputising for the General Manager in their absence. Our Assistant Managers also drive membership sales and secondary revenue, control expenditure, champion health and safety and ensure compliance with all policies and procedures; all whilst promoting the highest levels of customer service and staff engagement!

What you will do

Some of the main tasks and responsibilities of this role will include (but are not limited to):

• Contribute to the delivery of Fusion’s vision, strategy and values
• Ensure that the centre financial targets and KPIs have been communicated to relevant team members, and that appropriate plans are in place to ensure targets are achieved
• Responsible for day-to-day management of the leisure centre, carrying out the Duty Manager role when on a duty management shift, which will include the facilitation of operational shifts
• Assist in delivering local sales and marketing plans for membership (and swim school for sites with pools)
• Continuously review the Centre’s fitness, group exercise, and other dry side programming (and wet side programmes for sites with pools)
• Implement, maintain and manage an effective system of controls throughout the centre, covering both financial and non-financial aspects of the business. Ensure revenue protection compliance and conduct weekly audits
• Support the preparation of annual service plans, financial plans and statistics
• Assist the General Manager in ensuring that all contracts, licences and documentation required for the safe and effective operation of the centre are in place and adhered to consistently
• Ensure the centre operating objectives and standards of performance are owned by the management team and employees
• Support the General Manager in leading and developing high performing teams through effective recruitment, people management, development, retention and succession planning strategies for the centre
• Ensure the centre is properly resourced, and staff are optimally deployed to deliver business objectives; personally providing emergency shift cover across the centre as required, and as qualified for
• Champion in role, lead and take personal responsibility for all hygiene, health and safety policy and procedure, resolving or escalating issues as appropriate

Essential Qualifications

• First Aid at Work and AED qualification (essential*)
• Pool Plant Operator qualification (essential for sites with pools*)
• National Pool Lifeguard qualification (essential for sites with pools*)

*Something on this list you can\'t tick off? That\'s a good thing - because we can teach you!

What We Can Do For You

We can provide training and qualifications in a range of leisure activities as well as providing skills for life. Our extensive range of training and development opportunities have options for full or part funding. We offer attractive employee benefits and competitive rates of pay.

If you want to further your career in leisure within a dynamic company that makes a positive impact on the community, then we want to hear from you.

Click on the link to apply.