Spa Manager

Fusion Lifestyle; Newcastle upon Tyne; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading health and fitness operator in Newcastle is seeking an exceptional Spa Manager for their Turkish bath and spa facility. The ideal candidate will possess a NVQ level 3 beauty qualification and must be able to work shifts including evenings and weekends. Responsibilities include managing the spa team, ensuring customer satisfaction, and maintaining health and safety standards. In return, competitive salary, performance bonus, and a free gym membership are offered.

Benefits

Competitive salary

Performance bonus

Free gym membership

22 days' holiday plus bank holidays

Employer Contribution Pension Scheme

Free eye tests

Cycle to Work Scheme

Employee Referral Scheme

Industry Leading Training

Qualifications

• Must be able to work shifts including evenings and weekends.
• Commitment to cleanliness, maintenance, and safety standards.
• Ability to communicate confidently with a broad range of people.

Responsibilities

• Manage, develop, and motivate the Spa Team.
• Ensure compliance with health and safety standards.
• Deliver highest quality services to ensure customer satisfaction.

Skills

Customer care

Staff motivation

Commercial acumen

Education

NVQ level 3 beauty qualification

FAW and AED certification

Job description

Overview

Fusion Lifestyle are now in Newcastle! We are looking for a Spa Manager for our Turkish bath and Spa facility at The City Baths, Newcastle.

With regeneration work that has seen the Grade II listed building sensitively restored with many of the building’s original features retained, we offer several exciting facilities, including the pool, Turkish Baths and Spa, and a stunning, top quality fitness and well-being facilities.

As The City Baths, Newcastle, is such a prestigious site, we are recruiting for an exceptional Spa Manager.

Who We Are

Fusion is a leading Sports, Leisure and Fitness operator. A registered charity, the company mission is to bring health and well-being to communities across the UK.

The Role

A successful Spa Manager will enjoy working with people and possess excellent standards of customer care and a positive ‘can do attitude’. You will be able to motivate staff, meet and greet Spa guests, and enjoy being able to make a difference to our guests and members throughout the spa. You will be committed to achieving the highest standards of cleanliness, maintenance and safety and be prepared to lead by example.

As a Spa Manager you will use your excellent commercial acumen to motivate and develop your team to achieve their full potential. You will ensure strict compliance when it comes to health and safety, performance standards and financial controls; you will communicate confidently with a broad range of people all whilst delivering first-class services and standards and ensuring our customers are happy.

About You

The ideal candidate will be qualified to a NVQ level 3 beauty qualification, and will have FAW and AED as a minimum. You must be able to work a shift pattern including evening and weekends.

In return we offer a competitive salary, the opportunity to earn a bonus based on a percentage of your basic salary and a FREE gym membership!

Responsibilities

• Management, development and motivation of the Spa Team
• Support the overall process of the Spa in order to maximise its short-term, medium and long-term profitability goals
• Deliver the highest quality services and standards possible, ensuring customer retention and satisfaction are met and exceeded
• Line management responsibilities for recruitment, induction, delivering training, appraisals, development and performance management of Spa staff
• Personally contribute towards the Spa revenue targets by delivering treatments, upselling products and Spa Experience
• Champion in role and take personal responsibility for all hygiene, health and safety policy and procedure
• Carry out testing and / or other hygiene, health and safety checks as needed/requested, passing results immediately to the appropriate person and escalating potential issues promptly
• Safely support managing customer flow and expectation of waiting times and attendance across spa
• Undertake all day-to-day cleaning and maintenance of the relevant equipment and fittings, to the highest possible standards, bringing attention any faults or major repairs to the relevant team
• Proactively manage customer behaviour during the use of facilities to ensure highest possible levels of safety and enjoyment

Employee Benefits

• 22 days’ holiday, plus 8 bank holidays (pro rata)
• Employer Contribution Pension Scheme
• Free Gym & Swim membership at Fusion centres
• Free Eye tests
• Cycle to Work Scheme
• Employee Referral Scheme
• Industry Leading Training

If you would like to develop your career in the leisure industry, within a dynamic business that is at the heart of the communities in which we operate, then we want to hear from you.

Click on the link to apply today: