Commercial Account Handler

NFU Mutual Group; Bourne, Sleaford; On-site; GBP 22,000 - GBP 26,000; Full time

Job summary

A leading insurance provider in the UK seeks a Commercial Account Handler for their Bourne office. This full-time role involves managing policy amendments and claims and building lasting customer relationships. Ideal candidates will have customer service experience, strong communication skills, and at least 5 GCSEs, including Maths and English. The position offers a supportive environment with full training and development opportunities, including funded qualifications in the insurance industry.

Benefits

Company Pension

Healthcare cash plan after qualifying period

Qualifications

• Flexible on industry experience but banking, financial services, or farming is preferred.
• Enthusiastic, willing to learn, and open to new ideas.
• Ability to build relationships with customers and colleagues.

Responsibilities

• Handle policy amendments, sales, and claims for customers.
• Build long-lasting relationships with clients.
• Meet the requirements and standards of NFUM and regulators.

Skills

Customer service experience

Excellent written and verbal communication skills

Organizational & administrative skills

Education

Minimum of 5 GCSEs 9-5, including Maths and English

Job description

# Commercial Account HandlerRegion: EastLocation: BourneJob reference: ANEE01889## The role**Commercial Account Handler** **Circa £22K – 26K Salary (dependant on experience)** **Full Time position** **Permanent Contract** **Split Location: Bourne & Sleaford offices** **5 days a week, 08:30 – 17:00** **Introduction to NFU Mutual:** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.As a mutual, supporting our customers and paying their claims comes first.We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. **About the Agency:** As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Bourne, Boston & Sleaford Agency. **About the role:** As a Commercial Account Handler within our team, you will play a key role in the success of an expanding local business, playing your part to ensure the office runs like clockwork and that our customers are always happy. You will deal with policy amendments, sales and claims for our customers and build long-lasting relationships. Above all though, you will relish the challenge of being part of a truly client focused, ambitious team. You’ll also have plenty of opportunity to develop your knowledge and skills to ensure you sell professionally and compliantly. Always delivering a consistently good experience to customers, you’ll meet the requirements and standards of NFUM, the T&C scheme and our regulators. This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post. **About you:** Patient and reassuring, you always go at the customers’ pace, making them feel comfortable whether you’re discussing a policy renewal, answering general queries, or looking at new insurance opportunities. Enthusiastic, willing to learn and open to new ideas you bring an approachable style to building relationships with customers and colleagues alike. It is also essential that you have the following: • Experience in customer service – flexible on industry but great if you have banking, financial services or farming background • Excellent written and verbal communication skills • Excellent organisational & administrative skills • A minimum of 5 GCSEs 9-5, or equivalent, including Maths and English **Our commitment to you:** You can expect full training in a professional, hardworking, friendly, and supportive environment. We encourage and support development and progression within our team and the opportunity to complete funded Chartered Insurance Institute (CII) qualifications is a possibility. Benefits: Company Pension Healthcare cash plan after qualifying period of probation. Please apply in writing with CV and covering letter to: Philip\[e-mail]## Closing date for all applications 27th February 2026.Our business is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We are processing this data for recruitment purposes only. To learn more about how we collect, keep and process your private information in compliance with GDPR, please contact the hiring manager. **Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly**Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.