SME Commercial Sales Advisor

NFU Mutual Group; Tunbridge Wells; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A top-tier insurance agency in Tunbridge Wells is seeking an SME Commercial Sales Advisor. In this role, you will focus on new business development, client engagement, and providing tailored insurance solutions. You will enjoy a supportive environment with comprehensive training, flexible working options, and a range of benefits including generous holiday entitlement and pension contributions. Ideal candidates will have strong communication skills, a proven ability to generate leads, and a commitment to outstanding customer service.

Benefits

25 days holiday plus bank holidays

15 days working from home flexibility

Free parking

Group Life Cover – 4 x salary

Employee discounts on insurance policies

Qualifications

• Proven ability to generate and convert new business leads.
• Strong initiative and ability to work independently.
• High levels of personal integrity and professionalism.

Responsibilities

• Identify, contact, and convert new business opportunities.
• Provide tailored insurance solutions to clients.
• Support local marketing activity to build agency's brand.

Skills

New business development

Sales planning

Client engagement

Strong communication skills

Customer service skills

Education

Cert CII or equivalent insurance qualifications

Tools

Microsoft Office

iFaces

iAchieve

Insights

Job description

# SME Commercial Sales AdvisorRegion: South EastLocation: Tunbridge WellsJob reference: ANEE01852## Key Responsibilities• New Business Development Identify, contact, and convert new business opportunities within the SME commercial sector. Build your own sustainable and profitable client base across the local area. • Sales Planning & Prospecting Conduct research into local businesses, market conditions, and competitors to identify and approach prospective customers. Use insight to develop and deliver a consistent sales pipeline. • Client Engagement Understand clients’ individual business needs and provide tailored insurance solutions using NFU Mutual’s range of general insurance products. • Cross-Selling & Collaboration Identify opportunities to refer clients to other NFU Mutual services such as Financial Services (Protection, Pensions, Investments), Risk Management Services, and Health & Safety Consultancy. • Agency Marketing & Community Engagement Support the delivery of local marketing activity, including attendance at shows, events, and local networking opportunities to build your profile and the agency's brand. • Customer Experience Deliver exceptional service standards at every stage of the customer journey, always meeting or exceeding expectations. • Compliance & Quality Standards Ensure all activity complies with NFU Mutual’s regulatory requirements and Training & Competence scheme. Maintain accurate and compliant records of customer interactions and advice given. • Continuous Learning Take responsibility for your ongoing development, keeping up to date with product knowledge, market changes, and compliance expectations. • Teamwork & Agency Contribution Work collaboratively with colleagues across the agency to contribute to the overall success and customer experience. • Other Duties Undertake any additional tasks as required by the Managing Partner or line manager to support the agency’s operations and objectives. **About you:** Essential: • Proven ability to generate and convert new business leads • Excellent communication skills, both verbal and written • Strong initiative and the ability to work independently and proactively • High levels of personal integrity, professionalism, and resilience • Good IT literacy, including use of Microsoft Office and internal systems (e.g., iFaces, iAchieve, Insights) • Strong customer service and relationship-building skills • Ability to understand and meet customer needs with bespoke insurance solutions • Good local knowledge of the business landscape is advantageous Desirable: • Experience in commercial insurance sales • Knowledge of NFU Mutual’s products and approach • Cert CII or equivalent insurance qualifications (or working towards) **Performance Expectations** • Delivery of agreed sales targets and KPIs • High standards of advice quality and customer outcomes • Proactive contribution to team initiatives and marketing campaigns • Effective time management and pipeline development • Compliance with NFU Mutual’s regulatory and conduct requirements## Our commitment to you• A supportive and friendly working environment • Full Training & Development will be provided which includes technical knowledge, Sales soft skills with the opportunity of a funded CERT CII qualification. **Benefits** • 25 days holiday plus bank holiday (after 4 years’ service an additional day a year up to a maximum of 5 days). In addition we provide 2 additional days holiday over the Christmas period • Benenden Health • 15 days working from home flexibility • Free parking in front of the office • Group Life Cover – 4 x salary • Eyecare cover • Unlimited access to Refer a Friend bonus scheme • Employee discounts on a range of NFU Mutual insurance policies • Pension contributions Please apply in writing with CV and covering letter to: bethan\[e-mail] 01892 337488. We will keep recruitment information (including interview notes) for no longer than is reasonable, and this is generally for a period of 6 months, after which they will be destroyed. **Closing date: 16 January 2026.** **Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.**Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.