German-Speaking DTC Customer Experience Advisor

Jellycat Toy Co. Ltd.; Greater London; Hybrid; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading toy company seeks proactive German-speaking Customer Service Advisors to join their team supporting website sales for the German-speaking EU market. Candidates will manage interactions via phone, email, and live chat, ensuring exceptional service and handling order requests. Experience in customer service, fluency in both German and English, and strong organizational skills are required. Join a dynamic environment where you'll achieve key performance indicators and enhance customer satisfaction.

Qualifications

• Experience in a customer service role, ideally in a DTC or e-commerce setting.
• Fluency in both German and English for professional interaction.
• Resilience to adapt in a dynamic environment.

Responsibilities

• Manage customer interactions via phone, email, and live chat.
• Update customers on order statuses and delays.
• Handle order edits accurately and efficiently.

Skills

Fluency in German

Customer service experience

Organisational skills

Attention to detail

Solution-oriented mindset

Tools

Zendesk

Microsoft Office Suite

Job description

A leading toy company seeks proactive German-speaking Customer Service Advisors to join their team supporting website sales for the German-speaking EU market. Candidates will manage interactions via phone, email, and live chat, ensuring exceptional service and handling order requests. Experience in customer service, fluency in both German and English, and strong organizational skills are required. Join a dynamic environment where you'll achieve key performance indicators and enhance customer satisfaction.