Retail Customer Experience Associate (Betting Shop)

Betfred Group; Bedford; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading betting company in the United Kingdom is seeking an Assistant Sales Manager to enhance customer experiences in retail teams. You will process bets, handle queries, and maintain a welcoming environment. This role offers training support to help you succeed in your position. If you enjoy working in a fast-paced environment and have outstanding customer service skills, consider applying to join the Betfred team, where diverse individuals thrive and grow.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Recognition scheme

Comprehensive financial wellbeing package

Mental health support

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• A passion for sports, betting and gaming is beneficial but not essential.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Maintaining a well-presented environment which customers love.

Skills

Outstanding customer service skills

Ability to engage customers

Eagerness to learn and develop

Job description

A leading betting company in the United Kingdom is seeking an Assistant Sales Manager to enhance customer experiences in retail teams. You will process bets, handle queries, and maintain a welcoming environment. This role offers training support to help you succeed in your position. If you enjoy working in a fast-paced environment and have outstanding customer service skills, consider applying to join the Betfred team, where diverse individuals thrive and grow.