IT Service Desk Engineer

Methodfi; Portsmouth; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading home improvement platform in Portsmouth seeks an IT Service Desk Engineer to provide responsive IT support and manage various tech requests. The successful candidate will assist colleagues with technology needs, from hardware setup to software support, ensuring smooth operations for all. An ideal candidate should possess strong problem-solving skills and a customer-focused mindset, willing to learn more. Join us and become part of an ambitious team aiming to transform the tech landscape in the industry.

Benefits

Employee share plan

Competitive salary

Annual bonus or commission

Health, well-being and learning support

Gym membership

Birthday/Special day leave

Buy & sell holiday scheme

1 week’s paid charity leave

Qualifications

• Experience in a 1st or 2nd line IT support role or a strong foundation ready to build on.
• A people-first mindset and genuine enjoyment in helping others.
• Strong problem-solving skills and confidence to investigate challenges.
• Clear communication and a calm, friendly approach under pressure.
• Familiarity with Google Workspace and Okta is a plus.

Responsibilities

• Provide in-person and remote IT support to teams.
• Help colleagues with everyday tech needs across various tools.
• Support Google Workspace, Okta, Azure, and Office 365.
• Ensure meetings and events run smoothly using Zoom and Google Meet.
• Manage hardware and assets, setting up new starters.

Skills

1st or 2nd line IT support experience

Problem-solving skills

Clear communication

Familiarity with Google Workspace

Proactive attitude

Tools

Google Workspace

Okta

Azure

Office 365

Job description

Join us as an IT Service Desk Engineer

Want to do work that really matters?

At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job , fast, fair and without the faff.

Behind the scenes, great tech keeps everything running smoothly. As our next IT Service Desk Engineer, you’ll be the friendly first point of contact for our people when they need help with their tech. From laptops to logins, video calls to new starters, you’ll make sure everyone has what they need to do their best work.

You’ll join us at an exciting time, with ambitious growth plans and a leadership team that’s all in on building something brilliant and you’ll be right at the heart of it.

Forget long lists. Here’s what you’ll actually spend your time on:

• Providing in-person and remote IT support to our teams at our Lakeside (Portsmouth) office.
• Helping colleagues with everyday tech needs across laptops, systems and collaboration tools.
• Supporting Google Workspace, Okta, Azure, Office 365 and key SaaS platforms.
• Making sure meetings and company‑wide events run smoothly using Zoom and Google Meet.
• Managing hardware and assets — from setting up new starters to keeping our inventory organised.
• Solving problems calmly and confidently, even when things feel urgent (or when the Wi‑Fi acts up five minutes before a big meeting).
• Most importantly, you’ll help create a smooth, professional and stress‑free IT experience for everyone , including our senior leadership team

It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:

• Experience in a 1st or 2nd line IT support role (or a strong foundation you’re ready to build on).
• A people‑first mindset you genuinely enjoy helping others.
• Strong problem‑solving skills and the confidence to investigate and figure things out.
• Clear communication and a calm, friendly approach under pressure.
• Familiarity with Google Workspace and Okta (nice to have, not a deal breaker).
• A proactive, eager‑to‑learn attitude with real ownership of your work.
  

We believe great work deserves great rewards. Here’s just a taste:

• Employee share plan
• Competitive salary + annual bonus or commission (role dependent)
• Health, well‑being and learning support
• Gym membership, Smart Tech Scheme and Cycle Scheme
• Birthday/Special day leave
• Buy & sell holiday scheme
• 1 week’s paid charity leave and much more!

How we’ll get to know each other:

Screening call with one of our Talent Acquisition Partners

1st stage interview with our IT Manager

2nd Stage interview with Senior Leadership

If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.

If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box

About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go‑to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.