Civil Enforcement Officer

Tonbridge and Malling Borough Co; Tonbridge; On-site; GBP 25,000 - GBP 28,000; Full time

Job summary

A local council in Tonbridge is seeking a Civil Enforcement Officer to monitor parking areas and issue Penalty Charge Notices. The role requires good communication and customer service skills, as well as a full UK driving licence. Officers will patrol various locations within the Borough and assist the public. This position involves weekend and evening shifts. The council offers a permanent position with a salary range of £25,206 - £27,948, along with additional payments for unsocial hours worked.

Qualifications

• A full UK driving licence is essential.
• Experience in customer service is preferred.
• Ability to work well as part of a team.

Responsibilities

• Patrol parking areas and monitor ticket machines.
• Issue Penalty Charge Notices.
• Assist the public with inquiries.
• Ensure a safe roadside environment.

Skills

Good communication skills

Organisational skills

Customer service skills

Teamwork

Diplomatic approach

Job description

£25,206 - £27,948 (plus additional payment for unsocial hours worked, circa 9% of base salary)

Location:

Kings Hill, Tonbridge & Malling Council

Contract:

Permanent

Working Pattern:

Hours:

37 hours per week.

DBS Check:

Yes

Closing Date:

22/02/2026 at 23:55

Reference:

SSLTS/26/329970

Have you considered being trained as a Civil Enforcement Officer (CEO) and becoming part of Tonbridge & Malling Council’s Parking Services team or perhaps you are a current CEO looking for a new challenge?

The Civil Enforcement team has recently expanded so we have a number of new opportunities to join us.

If you possess good communication skills and are well organised with a diplomatic approach, then you could have just the right qualities to undertake the CEO role. You will be based at the Council Offices in Kings Hill but you will work across various locations within the Borough; and as well as assisting members of the public, you’ll patrol parking areas, monitor ticket machines and issue Penalty Charge Notices.

A full UK driving licence, and the ability to work well as part of a team, are essential as are your excellent customer service skills. Our Civil Enforcement Officers represent the public face of the Council, therefore it is essential that you possess a courteous, helpful and confident manner.

Patrols are carried out on foot and in vehicles, you will use a hand held capture device, make concise notes and deal tactfully with members of the public. The job involves weekend and evening working on a shift basis.

You will assist in continuing to provide a safe roadside environment which is our priority, we prevent dangerous and inconsiderate parking, which will help assist traffic flow, improve access to homes and businesses, and keep public transport on the move all over our Borough.

For an informal discussion about this role please contact Andy Bracey, Parking Manager on 01732 876222 (Direct applicants only, strictly no agencies)

How to apply

Please apply online. If this is not possible, please contact a member of the HR team by emailing [e-mail]