Senior Customer Collaboration Implant

GFL Environmental Inc.; Birmingham; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading international snacks company in the United Kingdom is seeking a Customer Collaboration Specialist. This role involves optimizing customer service processes and using data to enhance supply chain efficiency. The ideal candidate will have experience in fast-moving consumer goods, strong analytical skills, and a customer-oriented mindset. Join us to drive improvement initiatives and maximize customer satisfaction within a dynamic team environment.

Qualifications

• Experience in fast-moving consumer goods or consumer packaged goods, preferably in a customer-facing role.
• Strong analytical and problem solving skills.
• Customer orientation and strong influencing skills.

Responsibilities

• Be the single point of contact for your assigned customer portfolio.
• Monitor on-shelf availability and drive decision making with customers.
• Manage escalations for complaints and ensure maximum customer satisfaction.

Skills

Analytical skills

Problem solving

Customer orientation

Communication skills

Team player

Tools

SAP

MS Office

Job description

## Job Description**Join our Mission to Lead the Future of Snacking. Make It Possible.**You will improve value and service to your customers and improve supply chainefficiency.In addition, you will use internal and customer data to optimize plans and to support joint initiatives withstrategic customers.**How you will contribute**You will:* Be the single point of contact for your assigned customer portfolio;* Use customer data to monitor on-shelf availability, depot-to-storeservice, stock holding and promotional sales. Use this information to drive decision makinginternally and with the customer in ways that maximize service levels and sales;* Help achieve business and commercial objectives by achieving customer service targets,supporting the improvement agenda (internal process and external customer) and developingcollaborative relationships cross-functionally and with customers;* Manage escalations for complaints and disputes, and handle and resolve issues to ensuremaximum customer satisfaction;* Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives;* Drives continuous improvement supply chain initiatives to enhance operational performance & customer focus.**What you will bring**A desire to drive your future and accelerate your career and the following experience and knowledge:* Experience in fast-moving consumer goods or consumer packaged goods company, preferably in a customer facing role* Strong analytical and problem solving skills* SAP knowledge and expertise in MS Office* Customer orientation, strong influencing and communication skills* Continuous improvement mindset, with strong focus on delivering productivities, service and KPIs* Team player, accountable, proactive thinking, flexibility**More about this role****Work schedule: 100%**No Relocation support available## **Business Unit Summary**### We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!### ### *Our people make all the difference in our succes*Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!## **IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER**## **Job Type**RegularCustomer Collaboration (CLD)Customer Service & LogisticsAt Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gumOur 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.Join us and Make It An Opportunity!