Senior Customer Collaboration & Supply Chain Lead

GFL Environmental Inc.; Birmingham; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading international snacks company in the United Kingdom is seeking a Customer Collaboration Specialist. This role involves optimizing customer service processes and using data to enhance supply chain efficiency. The ideal candidate will have experience in fast-moving consumer goods, strong analytical skills, and a customer-oriented mindset. Join us to drive improvement initiatives and maximize customer satisfaction within a dynamic team environment.

Qualifications

• Experience in fast-moving consumer goods or consumer packaged goods, preferably in a customer-facing role.
• Strong analytical and problem solving skills.
• Customer orientation and strong influencing skills.

Responsibilities

• Be the single point of contact for your assigned customer portfolio.
• Monitor on-shelf availability and drive decision making with customers.
• Manage escalations for complaints and ensure maximum customer satisfaction.

Skills

Analytical skills

Problem solving

Customer orientation

Communication skills

Team player

Tools

SAP

MS Office

Job description

A leading international snacks company in the United Kingdom is seeking a Customer Collaboration Specialist. This role involves optimizing customer service processes and using data to enhance supply chain efficiency. The ideal candidate will have experience in fast-moving consumer goods, strong analytical skills, and a customer-oriented mindset. Join us to drive improvement initiatives and maximize customer satisfaction within a dynamic team environment.