Surveying Quality Manager

e.surv Chartered Surveyors Ltd.; United Kingdom; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading surveying firm in the UK is seeking a Surveying Quality Manager to enhance internal policies and technical compliance. This role involves collaborating with various teams, providing technical support, and contributing to ongoing improvements in quality and compliance. The ideal candidate will possess RICS accreditation and a strong background in residential surveying. This position requires regular travel within the UK and offers competitive remuneration and benefits including a company car and flexible working arrangements.

Benefits

Market-leading salary & generous incentive package

Company Car Offering

Private healthcare and pension scheme

Qualifications

• Detailed knowledge of RICS requirements.
• Proven practical expertise in valuation and survey instructions.
• Experience in residential surveying market.

Responsibilities

• Monitor surveyor technical compliance.
• Provide technical guidance and support.
• Conduct audits and ensure quality compliance.

Skills

Knowledge of RICS 'Red Book' requirements

Understanding of mortgage origination process

Proven expertise in residential surveying

Education

Valuer Registration Scheme accreditation

Job description

Commited to working with our customers to develop solutions that exceed expectations

Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

We’re part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

The Surveying Quality Manager will work as part of the wider Technical and Quality teams who assist the Head of Quality in providing advisory services to internal stakeholders. The role will involve active monitoring of surveyor technical compliance and provision of technical guidance to the business and suppliers.

Regular national travel may be required with presence in the Kettering Office (NN15 6PP) to suit business needs.

Main Accountabilities

• Maintain and enhance e.surv’s internal policies and controls with Quality and Technical teams.
• Work closely with Customer Care to mitigate against and reflect on indemnity claims and the Post Valuation Query team to reduce the number of queries into the business.
• Work with the Project Team as a subject matter expert on internal products.
• Attending regular internal meetings.
• Monitor and react to industry news and policy changes.
• Contribute to articles and analysis of industry press on a range of issues affecting the sector including detailed analysis on key aspects of the residential market.
• Create and issue regular guidance to internal stakeholders.
• Answer internal technical and policy queries within SLA agreement.
• Support Learning and Development in creating learning material for internal compliance.
• Become a Technical and Quality lead within the e.surv B2C environment, providing guidance on level of reports; including Home Survey Product technical guidance, and audit support.
• Contribute to audit and quality compliance.
• Input on contracts, with relation to SME lead on B2C Products.
• Support with internal risk reports and dashboards used across the business.
• Become one of the subject matter experts for internal policies and processes including managing the Valuation Controls Manual.
• Contribute to quarter end, month end and key milestone reporting.
• Use analytical skills to interpret and analyse data, identify trends, and generate actionable recommendations to inform and guide strategic decisions to management.

Knowledge and Expertise (relating to specialist knowledge and expertise required to undertake the role)

• Detailed knowledge of RICS “Red Book” requirements.
• Knowledge of current trends and emerging issues in residential surveying and valuation.
• Proven practical expertise in completing a wide range of valuation and survey instructions.
• Experience in residential surveying and valuation market.
• Understanding of the end-to-end mortgage origination process.

Qualifications

• Valuer Registration Scheme accreditation

Apply

If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Alka Tarafdar on 07751808563 or [email protected] – alternatively apply with your CV and covering letter for a quick response.

LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE

PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.

e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.

Market-leading salary & generous incentive package

Company Car Offering

Car allowance or company car options from a range of premium brands

Diverse and Consistent Workload

A great variety of work in every postcode

Work From Anywhere

Home-based working with our cutting-edge iPad technology

Tools for Success

We’ll provide you with everything you need and more to support your activities

Private healthcare, pension scheme top ups, retail vouchers, Income Protection and Critical Illness cover

Invest in Your Growth

Keep your professional development on track with paid RICS membership and fully covered CPD requirements

Share Our Success

Become a true partner in our growth with access to SAYE and BAYE share investment plans

Investing in you

Our people are at the core of everything we do. We invest to provide efficiencies, enabling our surveyors to spend more time sharing their expert advice. We make a conscious effort for continuous growth and development of our people.

Natasha Palczuk Having undertaken the Sava Diploma, e.surv’s Conversion Programme was the best next step. There was a good mix of both classroom and online training which helped to further my knowledge and understanding of the profession.

Andrew Furness I would look no further than the e.surv graduate programme if you are serious about becoming a residential surveyor
(AssocRICS Surveyors, e.surv)

Pamela Cherry If you want to be part of a progressive company with a strong focus on being the trusted market leader, but that still listens to its employees, look no further.

Frequently asked questions

Whether you’re buying a house, thinking of buying a house or just keen to understand more about the home buying process, you’re in the right place. We’ve been helping homebuyers for over 30 years and have national coverage with local experts.

The HomePlus Digital Survey is a fully interactive, digital report, delivered directly to, and accessible on, your device. It offers much more than the standard Level 2:

Defects and areas of concern are given a traffic light rating – so you can quickly review the “Red Lights”.

It includes Energy Saving Trust information about the property’s probable energy costs, carbon emissions, proposed energy improvements and their potential savings.

It also includes local area information, including schools, crime rates and broadband facilities.

There are links to Checkatrade tradespeople, so you can obtain quotes for any repair or maintenance work.

As the report is digital, you get instant access, and can move through the information more easily. You can zoom in on images, so you can see what the surveyor is reporting.

You access the HomePlus Home Survey online, so it is delivered quickly and directly. And when it is available, your surveyor will book a call with you to talk you through the main items and discuss any concerns.

The value is far greater than the cost. The cost of an RICS Level 2 Home Survey varies depending on factors such as size and value of the property being surveyed. However, typically the cost ranges from £400 – £800+. It’s important to remember that this cost is an investment in your future. By having all available information about your potential new home before committing to purchasing it, you can make sure you don’t end up with costly surprises down the line.

As a digital offering, the HomePlus digital survey costs less than the Level 1, Level 2 and Level 3 surveys.

The RICS Level 1 was formerly known as a condition report. It provides a basic inspection and report into the condition of a property. It is not as indepth as a Level 2 or Level 3.

Your RICS surveyor will NOT give their professional opinion or advice on issues, repairs or maintenance, as they would for higher level surveys. They will only report on the condition.

This is a paper-based/pdf report, and is not digitally interactive, unlike a HomePlus survey.

The RICS Level 3 Home Survey was formerly known as a Building Survey. It does NOT include a valuation, but does provide a more comprehensive report, going into more detail. If required, the Level 3 may test services (plumbing, electrics, heating) and give an indication into the cost of repair work.

If your property is particularly old, or neglected, or significantly altered or extended, you may need a RICS Level 3 report – the Level 2 may not be adequate.

The Level 3 is a paper-based/pdf, and not a digitally interactive report.

We want to help our people to be the best version they can through a supportive culture, access to personal development and continuous improvement of our practices. If you'd like to be part of that apply now.