Content Designer

Connected Local Government; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

About Barnet Council

Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organization to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organization, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.

About the role

This is an exciting time to join Barnet as we grow our Digital, Data and Technology (DDaT) capabilities and accelerate our digital transformation journey. We’re investing in smarter services, better use of data, modern technology, and you’ll play a key part in shaping this future.

As a Content Designer, you’ll be part of our Website & Digital Content Design Team, working in a multidisciplinary environment alongside colleagues from across DDaT. Together, you’ll help deliver innovative digital solutions that make a real difference to residents and staff.

You’ll create content that is simple, clear and accessible — helping people find what they need quickly and complete tasks with confidence.

This isn’t a graphic design or marketing role, although we do work closely with our colleagues in these areas. Our roles are mostly, but not exclusively, about words and interactions that create accessible, user centred content.

It’s a busy and rewarding role with plenty of variety. You’ll contribute to major projects, including:

• redesigning our “digital front door” to improve how residents access services such as Council Tax, Revenues & Benefits and Adult Social Care
• Migrating our Drupal CMS to LocalGov Drupal and shaping the future of our CMS
• Designing and enhancing our new My Account for residents
• Improving and redesigning online service forms
• Bringing microsites back into the main Barnet website
• Continuously reviewing, testing and improving website content and user journeys.

You’ll work closely with service areas and subject matter experts to create, test and iterate content based on user needs. You’ll also manage daily content requests, edit and publish updates, and help ensure that our digital services are accessible and meet high standards of clarity and usability.

This is a hybrid role, with currently 1 day a week minimum (team day) in our Colindale office.
We also come into the office to meet service stakeholders, work together on collaboration, discovery and user testing sessions and department days.

Please click here to download the Job description for this role.(Right-click and select “Open in new tab” so you can keep the job description open while completing your application)

About you

You’re a skilled and enthusiastic Content Designer who is passionate about improving public services through clear, accessible and user centred content. You understand how people use digital services, and you enjoy turning complex information into simple, intuitive journeys.

You’ll thrive in this role if you:

• have experience designing high quality, user-focused digital content
• are confident using research, evidence and data to inform decisions
• understand accessibility standards and how to design for all users
• can collaborate well with subject matter experts, designers, developers and product teams
• enjoy solving problems, simplifying complexity and improving user journeys
• can manage competing priorities in a busy, multidisciplinary environment
• are motivated by delivering meaningful improvements for residents and communities

If you’re committed to transforming digital information and services through user centred, accessible design — we’d love to hear from you.

What we offer

• 31 days annual leave, plus public and bank holidays
• Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents
• Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
• A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
• Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
• Excellent training and development opportunities
• Employee well‑being training programs including confidential employee assistance

How to apply

Read the job description and person specification before clicking ‘Apply’ to commence the online application form. If you would like any further information about the role before applying, please contact [e-mail]

Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures, this may include AI Detection Screening, Biometric ID/Right to Work Checks, Qualification and Registration Checks, Up to 6 years of Employment Data and Insights to Accelerate Screening (Konfir), Up to 5 years of Employment History References, DBS (Disclosure & Barring Service) Checks, Credit Checks and Social Media, Sanctions and Occupational Health Screening.

To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds.

Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and hybrid working) and is committed to offering employees a healthy work‑life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.

Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.

Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.