Welfare Support and Service Development Manager

Prs For Music Ltd; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Part time

Job summary

A music industry charity is seeking a part-time Welfare Support and Service Development Manager to deliver tailored support to songwriters and composers experiencing hardships. This role involves evaluating member needs and collaborating with management to develop welfare services. A social work qualification or relevant experience in mental health is preferred. Offering a hybrid working model and generous benefits, this role aims to foster member wellbeing and assist with various life challenges.

Benefits

25 days holiday entitlement with options to top up

Family-friendly leave policies

Retail and gym discounts

Work from anywhere for up to two months

Qualifications

• Desirable social work or equivalent qualification.
• Working knowledge of health and disability impact.
• Experience in mental health and wellbeing services.

Responsibilities

• Provide tailored advice and support to PRS members.
• Evaluate financial and health situations of members.
• Lead on Impact Measurement for the Fund's activities.

Skills

Effective analysis

Communication skills

Patience

Education

Social work qualification or equivalent experience

Tools

Microsoft Office

Salesforce

Job description

Overview

Music wouldn't exist without the work of songwriters, composers and publishers. PRS for Music is here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation.

We’re looking for an experienced Welfare Support and Service Development Manager Part time role 3 days a week on behalf of our associated charity PRS Members' Fund.

The Role

The Role:

About PRS Members’ Fund: we are dedicated to supporting PRS songwriter and composer members through life’s challenges by offering hardship funding and wellbeing support when it’s needed most. As a charity with deep roots in the music community, we exist to help music creators navigate hardships, whether it’s through health and wellbeing support, housing assistance, or financial aid, so they can focus on what they do best: making music.

To provide professional tailored advice, information and support to sick and vulnerable PRS members and those struggling with complex physical and/or mental health issues. To visit occasionally those members who may require Fund assistance, or to contact them through electronic means.

Responsibilities

Our Welfare Support and Service Development Manager will be responsible for working with the Funds’ senior management to identify opportunities that support the charity’s strategic objectives and their constituent parts that are designed to develop new and improved welfare services. Plan, oversee and deliver assigned tasks and projects in line with the Fund’s strategy, monitor and report on progress to all stakeholders.

• To conduct interviews in person or via electronic means with all referred cases with professional sensitivity and competence; to establish and evaluate circumstances by making an accurate assessment of financial, health, housing, wellbeing and other relevant areas to ascertain underlying nature or causes of need.
• To take account of statutory and other relevant legislation, when determining other areas for support and advice.
• To lead on providing protection for vulnerable adults and children who are under threat of abuse or exploitation.
• To give advice, information and on-going support to beneficiaries and their families, throughout their journey, and identify for them other specialist agencies and charities that can offer appropriate assistance.
• To lead on Impact Measurement with the Grants & Administration Manager, and Communications and Engagement Manager to prepare reports and surveys on the outcomes of the Fund’s support activities so that the Trustees can review Fund policy to future proof the Fund’s effectiveness.
• To actively contribute to regular liaison meetings with our key partners, and other charity networks, including setting agendas and discussion points of mutual interest and learning for the benefit of our members.

About you

At PRS Members' Fund, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, you will also have/be:

• A social work or equivalent qualification is desirable or extensive experience working within, for example, mental health and wellbeing and/or social care and health services.
• A working knowledge of psycho-social theories and practices, the State Benefits system, social care and health services, voluntary sector, and the impact of health and disability.
• Patience to successfully deal with cases and PRS members who may not progress as expected.
• Effective analysis, assessment and planning skills.
• Ability to relate and communicate with a diverse PRS membership cohort and a range of professionals, and to nurture same.
• Familiarity and basic confidence with computer programmes such as Microsoft Office, and Salesforce.
• An Enhanced DBS check will be required.

What’s in it for you?

Here are just a few things that set PRS Members' Fund apart from the crowd:

• We trust, value, and support our people to make the difference
• We believe that diversity of thought and experience provides the platform for innovation and creativity
• We are consciously inclusive and have eight Affinity Groups which you can join and make an impact
• We invest in the development of our people to drive our ambitions forward
• We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support.
• We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days
• Employees can work from anywhere in the world for up to two months of the year
• Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan.

The Process

The Process

Our interview process for this role is simple:

• First stage interview will take place virtually on MS Teams.
• Second stage interview will take place in person at our London Bridge Hub.

We use competency-based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for interview, research the STAR method to aid bringing your examples to life.

Location

We offer a hybrid working model, allowing employees to work from home up to three days a week.

To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote-working assessment.

If you sound like you could be the right person for the job, apply now.

At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee’s contributions are recognised in order that everyone may thrive.