Luxury Post-Sale Coordinator: Shipping & Client Care

Theartgorgeous; Greater London; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading auction house in Greater London is looking for a Post-Sale Coordinator. This role involves ensuring clients receive high-quality service after auctions, coordinating shipping logistics, and managing communications between clients and shipping partners. Successful candidates will demonstrate exceptional client service skills, strong organizational abilities, and a background in handling luxury goods logistics. The position offers competitive benefits and a collaborative working environment.

Benefits

28 days holidays, increasing to 33 with service

Healthcare and Life Assurance

Enhanced maternity and paternity leave

Cycle to Work Scheme

Season Ticket Loan

Qualifications

• Demonstrates a client-first approach with excellent communication skills.
• Strong organizational skills for managing multiple tasks.
• Logical thinker with a quick problem-solving ability.

Responsibilities

• Support Post-Sale Service for efficient after-sales experience.
• Provide clients with shipping quotes and manage property releases.
• Monitor and evaluate third-party shippers for improved client experience.

Skills

Exceptional Client Service

Time & Task Management

Problem-Solving

Relationship Building

Shipping & Logistics Expertise

Communication Skills

Third-Party Shipper Management

Fluency in French or Mandarin

Job description

A leading auction house in Greater London is looking for a Post-Sale Coordinator. This role involves ensuring clients receive high-quality service after auctions, coordinating shipping logistics, and managing communications between clients and shipping partners. Successful candidates will demonstrate exceptional client service skills, strong organizational abilities, and a background in handling luxury goods logistics. The position offers competitive benefits and a collaborative working environment.