Post Sale Coordinator, Luxury

Theartgorgeous; Greater London; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading auction house in Greater London is looking for a Post-Sale Coordinator. This role involves ensuring clients receive high-quality service after auctions, coordinating shipping logistics, and managing communications between clients and shipping partners. Successful candidates will demonstrate exceptional client service skills, strong organizational abilities, and a background in handling luxury goods logistics. The position offers competitive benefits and a collaborative working environment.

Benefits

28 days holidays, increasing to 33 with service

Healthcare and Life Assurance

Enhanced maternity and paternity leave

Cycle to Work Scheme

Season Ticket Loan

Qualifications

• Demonstrates a client-first approach with excellent communication skills.
• Strong organizational skills for managing multiple tasks.
• Logical thinker with a quick problem-solving ability.

Responsibilities

• Support Post-Sale Service for efficient after-sales experience.
• Provide clients with shipping quotes and manage property releases.
• Monitor and evaluate third-party shippers for improved client experience.

Skills

Exceptional Client Service

Time & Task Management

Problem-Solving

Relationship Building

Shipping & Logistics Expertise

Communication Skills

Third-Party Shipper Management

Fluency in French or Mandarin

Job description

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Founded in 1793, Bonhams is a global network of auction houses, with the largest number of international salerooms, offering the widest range of collecting categories and selling at all price points. Bonhams is recognised for its bespoke service, and a dedication to local market relationships, enhanced by a global platform. With 14 salerooms, Bonhams presents over 1,000 sales annually, across more than 60 specialist categories, including fine art, collectables, luxury, wine & spirits, and collector cars. In 2022, Bonhams added four international auction houses to its network: Bukowskis, Stockholm; Bruun Rasmussen, Copenhagen; Cornette de Saint Cyr, Paris and Brussels; and Skinner, Massachusetts. The success of Bonhams’ global strategy is a result of recognising the shift in growing intercontinental buying and increased digital engagement.

About the Role

As the Post-Sale Coordinator in the Luxury Departments, you will play a vital role in ensuring our clients receive the highest level of service following an auction. You will support the Post-Sale Service Manager in providing an efficient, organised, and compliant after-sales experience. The role includes coordinating relevant paperwork for import and export, supporting clients with shipping logistics, and working closely with multiple internal departments and external partners.

Your focus will be on delivering seamless post-sale services for the Luxury departments Jewellery, Watches, Handbags at our Knightsbridge and New Bond Street locations, helping to build lasting relationships with clients by ensuring smooth and timely delivery of their purchases.

Key Tasks and Responsibilities

CLIENT SERVICES & SHIPPING SUPPORT

• Provide clients with shipping quotes pre- or post-sale, coordinating with third-party shipping partners to ensure smooth and timely deliveries.
• Act as a key liaison between Bonhams, clients, and third-party shipping providers, ensuring excellent communication and timely resolution of any shipping issues.
• Manage property releases and ensure that client collections and deliveries are processed efficiently.
• Support first-time buyers and clients identified by specialist departments with post-sale communications, ensuring a positive customer experience. +ensuring client personal data is up to date on their accounts.

ADMINISTRATION & LOGISTICS

• Oversee the shipping calendar with ThePackengers, Arta and Malca Amit ensuring sales are correctly uploaded to Bonhams’ website and that all related documents are accurate.
• Manage and track export documentation, ensuring compliance and maintaining a clear audit trail with third-party shipping partners.
• Work with credit control to manage consolidated buyer invoices, including shipping charges, and ensure appropriate tax-free shipment documentation is obtained.
• Obtaining VAT-free invoices and ensuring VAT refunds are processed by securing proof of export documents and liaising with the Credit Control and VAT compliance teams.

STAKEHOLDER RELATIONSHIPS

• Foster and maintain strong relationships with internal teams, including specialists, client services, credit control, and shipping departments, ensuring seamless collaboration across all departments.
• Monitor and evaluate third-party shippers to improve client experience and shipping delivery times and assist the Post-Sale Manager in maintaining these partnerships.

REPORTING & COMPLIANCE

• Ensure that all primary shipper invoices are processed and settled accurately and in a timely manner.
• Proactively identify and resolve any post-sale shipping issues, acting as the first point of escalation to maintain client satisfaction.

Key Skills and Experience

• Exceptional Client Service:Demonstrates a client-first approach, with excellent communication skills and a track record of delivering superior service.
• Time & Task Management:Strong organisational skills, able to manage multiple tasks in a fast-paced, multi-tasking environment.
• Problem-Solving:Logical thinker with the ability to resolve issues quickly, striving for continuous improvement in processes.
• Relationship Building:Proven ability to build strong relationships with internal teams and external partners, fostering a collaborative approach.
• Shipping & Logistics Expertise:Experience managing the shipment and movement of luxury goods across borders, including familiarity with import/export regulations and documentation.
• Communication Skills:Excellent verbal and written communication, with strong presentation skills.
• Third-Party Shipper Management:Demonstrated experience managing relationships with third-party shipping providers, ensuring efficient service delivery.
• Language Skills:Fluency in French or Mandarin is an advantage, though not essential.

What We Offer

Some of our benefits and perks include:

• 28 days holidays (including Bank Holidays), increasing to 33 with service
• Healthcare and Life Assurance
• Enhanced maternity and paternity leave
• Cycle to Work Scheme
• Season Ticket Loan

If you wish to apply, please send your CV and cover letter by the 10th February 2026 at midnight.

We thank you for your interest in this position but please note that we will only contact candidates chosen for further consideration.

Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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