Head of Field Operations & Partner Delivery

Airband Community Internet Ltd; Droitwich Spa; Hybrid; GBP 68,000 - GBP 80,000; Full time

Job summary

A leading telecommunications provider is looking for a Head of Operations to manage end-to-end field operations, ensuring effective delivery of service through internal and external teams. Key responsibilities include overseeing third-party partnerships, technical support, and maintaining operational excellence. The candidate should have at least 5 years of senior operational leadership experience, with a background in managing outsourced field services. The position offers a competitive salary along with several benefits including hybrid working options and a generous leave policy.

Benefits

25 days of paid leave, rising to 30

5% company pension

Free Broadband

Discounts on phone plans

Cycle to work scheme

Healthcare and medical insurance

Employee discount platform

Qualifications

• Demonstrated 5+ years senior operational leadership in multi-partner, geographically distributed field teams.
• Proven experience managing outsourced field delivery and SLA-based contracts.
• Knowledge of CDM Regulations and contractor safety management.
• Lean / Continuous Improvement (e.g. Six Sigma Yellow/Green Belt).

Responsibilities

• Own all field-based operational activity from site build readiness through to live service operations.
• Lead and manage third-party installation, build and maintenance partners.
• Ensure compliance with health & safety, quality and regulatory requirements across all field activities.
• Define and track operational KPIs across build support, installs, repairs and maintenance.
• Act as a trusted partner to the COO and MD build performance, risks, and opportunities.

Skills

Communication

Leadership & Performance

Change Management

Relationship Management

Negotiation & Conflict Resolution

Risk Management

Project Leadership

Commercially astute

Regulatory Compliance

Adaptability

Job description

A leading telecommunications provider is looking for a Head of Operations to manage end-to-end field operations, ensuring effective delivery of service through internal and external teams. Key responsibilities include overseeing third-party partnerships, technical support, and maintaining operational excellence. The candidate should have at least 5 years of senior operational leadership experience, with a background in managing outsourced field services. The position offers a competitive salary along with several benefits including hybrid working options and a generous leave policy.