Chief of Managed Services & Customer Excellence

Dubizzle Limited; Shoreham-by-Sea; Hybrid; GBP 75,000; Full time

Job summary

A leading technology services company is looking for a Head of Managed Service Operations to lead evolving operations into a premier provider. This role involves strategic oversight, pioneering service methodologies, and driving customer excellence. Candidates should have substantial experience in large-scale operations and a proven track record of implementing operational improvements and ITIL frameworks. Join us to shape the future of technical support and drive significant impact in the industry.

Qualifications

• Recognized thought leader in managed services transformation.
• Substantial experience leading large-scale service operations functions.
• Track record of implementing ITIL frameworks and advanced service methodologies.

Responsibilities

• Lead the evolution of managed service operations.
• Architect dedicated customer desk strategies.
• Transform technical challenges into customer success opportunities.

Skills

Technical leadership

Project management

Customer relationship management

Operational excellence

Effective communication

Job description

A leading technology services company is looking for a Head of Managed Service Operations to lead evolving operations into a premier provider. This role involves strategic oversight, pioneering service methodologies, and driving customer excellence. Candidates should have substantial experience in large-scale operations and a proven track record of implementing operational improvements and ITIL frameworks. Join us to shape the future of technical support and drive significant impact in the industry.