Sports Facility Operations & Customer Experience Lead

Colleges Sport Limited; Coventry; On-site; GBP 31,000 - GBP 35,000; Full time

Job summary

A leading university sports organization in Coventry is seeking an Assistant Operations Manager to enhance customer service across sports facilities. The role involves overseeing visitor interactions and membership management, ensuring a high-quality experience for all users. Ideal candidates have a degree in Sports Management, Business, or Customer Service, and experience in leisure/sport settings. The organization offers a supportive environment, good salary packages, and staff benefits including gym membership.

Benefits

Excellent Pension

Salary Sacrifice Scheme

Gym membership

Qualifications

• Experience managing front of house or customer service in leisure/sport.
• Confidence in using CRM or booking systems and ability to analyze performance data.
• Flexible to work shifts, including weekends and bank holidays.

Responsibilities

• Deliver exceptional customer service and oversee membership sales and retention.
• Manage feedback systems, complaints, and service training.
• Coordinate front of house operations and act as Duty Manager when required.

Skills

Leadership

Communication

Customer service

Organisational skills

Education

Degree or equivalent experience in Sports Management, Business, or Customer Service

Tools

CRM systems

Booking systems

Job description

A leading university sports organization in Coventry is seeking an Assistant Operations Manager to enhance customer service across sports facilities. The role involves overseeing visitor interactions and membership management, ensuring a high-quality experience for all users. Ideal candidates have a degree in Sports Management, Business, or Customer Service, and experience in leisure/sport settings. The organization offers a supportive environment, good salary packages, and staff benefits including gym membership.