Assistant Manager: Centre Operations Leader

Hollywood Bowl; Cwmbrân; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading entertainment company in the UK is seeking an Assistant Manager to enhance the customer journey and support operations in a fun and dynamic environment. The role includes coaching the team and ensuring high standards in service, while the ideal candidate must have management experience, a passion for customer service, and flexibility for nights and weekends. The company offers great benefits including additional bonuses, discounts, and a comprehensive support program.

Benefits

Monthly bonus scheme

50% off food

28 days holiday

Access to training programs

Free games vouchers

Healthcare cash plan

Qualifications

• Management experience, ideally within the leisure, hospitality, or retail industry.
• A passion for customer service.
• Evidence of inspiring and developing large teams.
• A willingness to work nights and weekends.

Responsibilities

• Coaching and mentoring the team.
• Running an exceptional operation, front-of-house.
• Supporting the General Manager back-of-house in delivering on centre goals.
• Ensuring the centre is a safe and fun environment for customers.

Skills

Management experience

Customer service passion

Team development

Flexibility in working hours

Job description

A leading entertainment company in the UK is seeking an Assistant Manager to enhance the customer journey and support operations in a fun and dynamic environment. The role includes coaching the team and ensuring high standards in service, while the ideal candidate must have management experience, a passion for customer service, and flexibility for nights and weekends. The company offers great benefits including additional bonuses, discounts, and a comprehensive support program.