Team Leader

Poundland Far East Limited; Birmingham; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading discount retailer in Birmingham is seeking a Supervisor to manage store processes and support colleagues. You will ensure a welcoming environment, train team members, and communicate effectively to provide exceptional customer service. Flexibility in work hours is required for shift management. This role offers a range of benefits including a discount card, career development opportunities, and an extensive induction programme.

Benefits

10% discount on purchases

Family-Friendly Benefits

Holiday Allowance increasing to 33 days

Life Assurance Cover

Health & Wellbeing support

Career Development opportunities

Qualifications

• Flexibility in working hours is essential as shifts may require varying schedules.

Responsibilities

• Promote the best experience for customers.
• Train, support, and develop colleagues.
• Monitor store standards and availability levels.
• Communicate within the store at all levels.

Job description

Overview

Poundland & Dealz is one of the UK's largest discount retailers, with around 900 stores serving over seven million customers a day across the UK and Ireland. Our vision is to "create amazing value every day" for our customers.

At the heart of our business are our amazing 18,000 colleagues in our stores, distribution centres, and customer support centres based in Walsall and Watford. We have fun, and we work hard with passion going that extra mile to succeed. We work at pace, and we are highly resilient - #proudland.

Our Supervisors are an active part of our store management team by providing day to day support to our Store and Assistant Managers with the overall supervision of the store processes and procedures.

A day in the life of our Supervisors could mean opening or closing the store, managing shifts, delegating tasks, coaching and guiding our colleagues whilst ensuring we provide the best in town service to our customers, all alongside having fun.

They make our store environment welcoming and contribute towards a culture built on trust and respect. They are empowered to deliver the best service and experience for our customers and colleagues.

Responsibilities

• Promoting the best experience for our customers
• Training, supporting and developing your colleagues
• Driving your individual development
• Monitoring store standards and availability levels
• Dealing with deliveries
• Adhering to cash handling and security procedures
• Communicating within the store at all levels
• Planning and organising yourself and others

You will need to be as flexible in the hours you can work. We may require you to work shifts.

Benefits

• A Four-week induction programme
• Discount Card – 10% discount on most purchases in-store, including PEP& CO
• Family-Friendly Benefits
• Loyal Service Awards
• My Staff Shop – exclusive discount portal
• Apprenticeships & Career Development
• Life Assurance Cover
• Health & Wellbeing – employee assistance programme to support you
• Holiday Allowance – increasing by one day per year (up to 33 days)
• Birthdays are important, so each year, you can take the day off as an extra day’s holiday