Food and Beverage Team Member

Ehg Careers; Cardiff; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A family-owned hotel group is seeking a Food and Beverage Team Member for their Holiday Inn Express in Cardiff Airport. The role involves creating a welcoming atmosphere for guests, serving high-quality meals and drinks, and ensuring exceptional customer service throughout their experience. Ideal candidates will have prior hotel or restaurant experience, and be proactive and enthusiastic with excellent communication skills. This position requires flexibility in working hours, including evenings and weekends.

Benefits

Discounted Hotel Rooms

Employee Assistance Program

Health Plan

Life Insurance

Cashback on high street retailers

Complimentary Meals on duty

Employee of the Month celebrations

Excellent Training & Development

Qualifications

• Ideally previous hotel experience as a Food & Beverage Team Member or similar roles.
• A basic understanding of food safety.
• Experience in offering exceptional customer service.

Responsibilities

• Create a warm welcome for guests and set the tone for their experience.
• Present meals attractively, ensuring a memorable experience.
• Prepare and serve drinks to high standards.

Skills

Customer service

Food safety understanding

Communication skills

Organizational skills

Proactive attitude

Job description

Overview

Eclipse Hotels Group is an international family owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.

Role

An excellent opportunity has arisen for a Food and Beverage Team Member at our Holiday Inn Express in Cardiff Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

What we offer

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Cashback and discounts on the leading high street retailers
• Complimentary Meals on duty
• Employee of the Month and Employee of the Year celebrations
• Recommend a friend scheme
• Excellent Training & Development

Key responsibilities and duties

• Create a warm welcome to everyone and set the tone for each of our guests' experience.
• Present each meal that is a feast for the eyes and a treat for the taste buds. With your own signature flare, you'll be turning our high standards into memorable meals for each one of our guests, whether this be in our Restaurant, Bar, Room Service or Meetings & Events.
• Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement
• Ensure that our guests receive great service as part of our conference and events function, either by our food service or room set up
• Deal with all payment transactions (cash, card and room charging)in the correct manner according to company guidelines.
• Clear down and set up our facilities as required.

What we are looking for

• Ideallly previous hotel experience as a Food & Beverage Team Member or other similar roles/restaurant background.
• A basic understanding of food safety.
• Experience in offering exceptional customer service.
• Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members
• Excellent communication skills in all aspects; good organisational skills with an eye for detail;
• Willing to work a flexible schedule including evenings, weekends and bank holidays;

Equal opportunity

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.