Senior Client Manager

WeAreChemistry Ltd; Greater London; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading digital agency in Greater London is seeking a Senior Client Manager to oversee client relationships and ensure outstanding service delivery. The ideal candidate will have at least 5 years of experience in a client-facing role within a digital agency, demonstrating strong account management skills and a proactive approach to driving growth. The agency offers a people-first culture, flexible hybrid working, and generous benefits aimed at supporting the well-being and development of its employees.

Benefits

Flexible hybrid working arrangements

Generous holiday allowance

Learning and development budgets

Family-friendly policies

High-quality office space in central London

Qualifications

• Minimum of 5 years’ experience in a client-facing role within a digital agency.
• Strong background in digital agency environments.
• Experience in mentoring or managing junior team members.

Responsibilities

• Own and develop a portfolio of existing client accounts.
• Drive account growth through identifying new opportunities.
• Ensure financial performance across your client portfolio.
• Oversee the successful delivery of digital programmes.
• Support and guide junior client services colleagues.

Skills

Client relationship management

Account growth

Digital delivery

Communication skills

Budget management

Job description

We’re working exclusively with a well-established digital agency to appoint a Senior Client Manager into their Client Services function.

This role is ideal for an experienced agency professional who enjoys leading client relationships, driving account growth, and delivering complex digital work in a collaborative environment.

The agency partners with a portfolio of recognisable consumer brands, helping them create and evolve digital products and platforms that deliver real commercial and customer impact.

The Role

As Senior Client Manager, you’ll sit at the centre of client relationships and delivery teams. Your focus will be on ensuring clients receive outstanding service, projects are delivered effectively, and accounts continue to grow in value and scope.

You’ll work closely with specialists across strategy, design, engineering, and optimisation, acting as the connective tissue between client objectives and internal delivery.

This is a senior, hands‑on role suited to someone who enjoys balancing strategic thinking with practical execution.

Key Responsibilities

• Own and develop a portfolio of existing client accounts, acting as a trusted senior contact
• Drive account growth through identifying new opportunities and expanding existing engagements
• Ensure financial performance and commercial health across your client portfolio
• Translate client challenges into clear, actionable briefs for internal teams
• Oversee the successful delivery of digital programmes across web, eCommerce, CMS, and app development
• Partner with sales and leadership teams on proposals, pitches, and new business activity
• Support and guide more junior client services colleagues, providing mentorship and leadership
• Maintain clear communication with stakeholders at varying levels of seniority

About You

You’ll be an experienced client services professional with a strong background in digital agency environments. You’re confident managing multiple clients, navigating complexity, and building long‑term partnerships.

You’ll bring:

• A solid understanding of digital delivery across strategy, UX/UI, development, and optimisation
• Proven experience retaining and expanding client accounts
• The ability to build credibility quickly with senior stakeholders
• Strong commercial awareness and experience managing budgets and forecasts
• A calm, solutions‑focused approach, even in fast‑moving environments
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail

Experience & Background

• Minimum of 5 years’ experience in a client‑facing role within a digital agency
• Experience working across multiple projects and client contexts simultaneously
• Exposure to mentoring or managing junior team members
• A genuine interest in digital products, platforms, and emerging technologies
• Comfortable working in agile, multidisciplinary teams

Why This Opportunity?

This agency is known for its people‑first culture, long‑standing client partnerships, and commitment to delivering meaningful digital work. They invest heavily in their teams, offering flexibility, autonomy, and ongoing development.

Benefits typically include:

• Flexible hybrid working arrangements
• Generous holiday allowance plus additional wellbeing days
• Learning and development budgets and access to structured training programmes
• Family‑friendly policies and enhanced parental leave
• High‑quality office space in central London

Give us a call on 0203 1981 845 & speak to one of our specialists or drop us an email using the form below & we’ll get back to you.