Regional Customer Relationship Manager

Barchester Healthcare Homes Limited; Croydon; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading care provider in the UK seeks a Regional Customer Relationship Manager to enhance occupancy rates by managing enquiries and supporting marketing efforts. Responsibilities include networking within the local community and engaging with residents. Successful applicants will have proven sales experience, excellent communication skills, and the ability to analyze data. This role offers a competitive salary, commission structure, and a supportive environment for career development.

Benefits

Attractive salary with commission

Retail and leisure discounts

Wellbeing support

Career development opportunities

Qualifications

• Proven sales and marketing experience preferably in healthcare.
• Ability to analyze data using Salesforce or a similar CRM application.
• Confident user of Microsoft Office, particularly Excel and PowerPoint.

Responsibilities

• Manage enquiries to improve conversion rates and occupancy targets.
• Support local marketing activities to generate leads and inquiries.
• Represent Barchester in a friendly and professional manner.

Skills

Sales and marketing experience

Data analysis skills

Interpersonal skills

Microsoft Office proficiency

Self-motivated

Tools

Salesforce

Microsoft Excel

Microsoft PowerPoint

Job description

Covering the South East London

Competitive salary plus Commission & Car Allowance or Company Car

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first‑class care homes in the region.

Barchester are an industry‑leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE

• Attractive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

RESPONSIBILITIES

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

NEED TO HAVE

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self‑motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

NEED TO DO

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.