Regional Customer Relationship Manager

Barchester Healthcare Homes Limited; Chesterton; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading care provider is seeking a Regional Customer Relationship Manager in Chesterton, UK. This role involves managing sales activities and networking within the community to increase occupancy for care homes. Ideal candidates will have proven sales and marketing experience, strong interpersonal skills, and familiarity with CRM tools. The position offers an attractive salary along with a competitive commission structure and opportunities for professional development and support within a dedicated team.

Benefits

Attractive salary

Competitive commission structure

Retail and leisure discounts

Wellbeing support options

Qualifications

• Proven sales and marketing experience, healthcare preferred but not essential.
• Ability to analyse data using Salesforce or similar CRM.
• Self-motivated and target-driven.
• Excellent interpersonal and professional qualities.
• Confident in using Microsoft Office, particularly Excel and PowerPoint.
• Full UK driving licence is required.

Responsibilities

• Manage enquiries to improve occupancy targets.
• Network within the local community to generate enquiries.
• Support marketing activities to drive conversion rates.
• Identify opportunities to enhance sales and marketing performance.
• Represent the home professionally to potential residents.
• Generate leads and maintain a contacts database.

Skills

Sales and marketing experience

Data analysis on CRM

Self-motivated

Interpersonal skills

Microsoft Office proficiency

Full UK driving licence

Job description

Covering the Cotswolds & surrounding areas

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

Rewards Package

• Attractive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

Responsibilities

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

Need to Have

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

Need to Do

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.