Loyalty Program Architect: Design, Launch & Optimize

Kantar Group; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading analytics firm in Greater London is seeking a Loyalty Program Manager to design and implement a LifePoints Loyalty Program by 2026. The role involves partner selection, end-to-end implementation, and cross-functional delivery with several teams. You will also focus on enhancing member engagement and retention, and ensuring operational efficiency. Ideal candidates have proven experience in loyalty programs, strong vendor management skills, and a data-driven mindset. This position offers a unique opportunity to impact member experiences significantly.

Benefits

Diversity initiatives

Collaborative culture

Employee engagement surveys

Qualifications

• Proven end to end ownership of a loyalty/rewards or membership program.
• Experience selecting and managing fintech/reward fulfilment.
• Comfortable interpreting dashboards and driving changes.
• Ability to translate program rules into technical requirements.
• Ability to simplify journeys and communicate clearly.

Responsibilities

• Run the evaluation of loyalty/rewards platforms.
• Define tiering, benefits, and quality safeguards.
• Coordinate technical integration and data flows.
• Partner with BI for dashboards and optimizations.
• Collaborate with UX/product to streamline user journeys.
• Align with Privacy and Compliance on data processing.
• Facilitate cross-functional ceremonies and report progress.

Skills

Loyalty/CRM expertise

Vendor/partner management

Data driven optimization

Product/tech collaboration

Member first mindset

Job description

A leading analytics firm in Greater London is seeking a Loyalty Program Manager to design and implement a LifePoints Loyalty Program by 2026. The role involves partner selection, end-to-end implementation, and cross-functional delivery with several teams. You will also focus on enhancing member engagement and retention, and ensuring operational efficiency. Ideal candidates have proven experience in loyalty programs, strong vendor management skills, and a data-driven mindset. This position offers a unique opportunity to impact member experiences significantly.