Analytics & Sales

Bloomberg; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading financial services firm is seeking a candidate for an Analytics and Sales position in London. This role involves providing exceptional customer support while developing a deep understanding of Bloomberg products. Candidates should be fluent in Hebrew and English, with strong communication and problem-solving skills. The firm offers comprehensive training and opportunities to advance in sales or specialized support roles. This is a dynamic environment requiring adaptability and a passion for client engagement.

Qualifications

• Fluent in Hebrew, in addition to English.
• Ability to multitask and resolve client inquiries.
• Demonstrated interest in financial markets.

Responsibilities

• Provide 24/7 support for Bloomberg Professional Service users.
• Assist clients with their queries via Instant Bloomberg.
• Educate clients on new products and technology.

Skills

Fluent in Hebrew

Customer service

Problem-solving

Critical thinking

Communication skills

Education

Bachelor's degree or relevant work experience

Tools

Excel

VBA

Python

Job description

Description & Requirements

Location

London

Business Area

Sales and Client Service

Ref #

10049163

The Analytics and Sales program is a unique opportunity to develop a comprehensive understanding of our Bloomberg products and clients in the wider context of financial markets. Following our comprehensive training program, you will apply your knowledge by assisting our clients in the Analytics department.

In our Analytics business, you will provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our Helpdesk using the 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximize the value of Bloomberg\'s products. On any given day we respond to over 12,000 queries in more than 15 languages. From educating a portfolio manager on Bloomberg’s risk management solutions to helping a trader use our functionality to discover new sources of market liquidity – the variety of problems we solve is immense.

Bloomberg is constantly innovating, and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely to upskill them through technology and delivering on-site training and seminars. We also work in conjunction with Sales to deliver strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter.

As you deepen your knowledge, you will have the opportunity to enter our sales department. In Sales, we are the face of Bloomberg for our clients. Consultative and entrepreneurial, we manage client relationships, whilst striving to continually grow our revenue by identifying new business opportunities. We spend our time with our clients, understanding their business goals and outpacing their expectations. Guided by curiosity and purpose, we work to understand their workflows and present them with the most appropriate solutions across our range of enterprise offerings.

What’s in it for you?

You will start by completing our comprehensive Analytics & Sales training program, covering all aspects of the financial markets: industry principles, market players and asset classes - while teaching you all there is to know about the functionality and analytical tools Bloomberg has to offer!

You will join one of our Analytics teams, delivering exceptional customer support to our clients by providing fast and accurate solutions to their queries, while continuing to develop your knowledge through asset class and workflow specialist training.

There are multiple opportunities to further your career across the department or the company, with most Analytics representatives progressing towards opportunities in Sales. You may also develop into a specialized support role in our Advanced Team and in time take on a leadership role.

Who you are?

You understand the drivers behind market moving stories and events. You are a solution-finder, with a real passion for providing exceptional customer service in a fast-paced environment and a desire to build a career in a client-facing role, you understand the importance of credibility and building relationships!

You’ll need to have:

• Fluent in Hebrew, in addition to English (both written and verbal)
• Sponsorship is available for this role. To be eligible you must be eligible for the UK Skilled Worker under the New Entrant Requirements* (see below).
• A Bachelor’s degree (or above) or relevant work experience
• Ability to multitask and resolve client inquiries while also proactively identifying sustainable workflow solutions for our clients
• Demonstrated interest in the financial markets and the aspiration to work in the financial services industry
• Strongcritical-thinking andproblem-solving skills
• The desire to learn and adapt quickly in a dynamic training and client facing environment
• The ability to demonstrate resilience and agility in a fast-paced environment
• A commitment to achieve the highest levels of efficiency and effectiveness
• Ambition to pursue a client-facing career, with a strong interest in relationship management and sales
• Outstanding communication skills (both written and verbal)
• Willing and able to travel around EMEA to meet the business needs of our clients
• Flexibility to occasionally work weekends or on a bank holiday (weekday off in lieu)

We’d love to see:

• Demonstrated exposure to Python or other coding languages preferable
• Previous experience engaging with clients in a relationship management capacity
• Beginner to intermediate experience with excel and/or VBA

If this sounds like you:
Apply if you think we\'re a good match. We\'ll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at:https://www.bloomberg.com/company/ .

New Entrant criteria for Sponsorship

Where the applicant does not meet the salary threshold for experienced workers, they may be able to meet a reduced threshold as a New Entrant if they meet the criteria.

To be a ‘New Entrant’ at least one of the following criteria must be met:

• Applicant is under 26 on the date of application; or
• Applicant is working towards a recognised professional qualification in a UK-regulated profession; or
• Applicant is working towards full registration or chartered status with the relevant professional body for the job they are sponsored for; or
• Applicant’s most recent permission, other than as a visitor, was under the Student route (within last 2 years) and the course has finished (or will finish within 3 months); or
• Applicant’s most recent permission, other than as a visitor, was under the Graduate route (within last 2 years).

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