Technical Account Manager, Enterprise Services

Bloomberg Intelligence; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading global financial technology firm is seeking a Technical Account Manager to serve as the primary technical interface for major clients. The role involves collaborating with sales to enhance client engagement and satisfaction, leading integration projects, and leveraging technical expertise in financial data solutions. Ideal candidates will have experience in client-facing roles within financial services and strong communication skills. This position is based in Greater London and offers an opportunity to work closely with a diverse and dynamic team.

Qualifications

• Experience in consultative sales or strategic account management.
• Pre-sales experience and commercial awareness.
• Ability to travel as required.

Responsibilities

• Serve as the primary technical interface to Bloomberg for clients.
• Collaborate with sales to ensure client satisfaction and technical alignment.
• Lead integration projects with comprehensive planning.

Skills

Experience in a client facing role in financial services

Knowledge of financial market data products

Strong presentation and communication skills in English

Curiosity and a track record of challenging yourself in roles

Job description

Technical Account Manager, Enterprise Services - Financial Solutions

Location: London

Business Area: Sales and Client Service

Ref #: 10048884

What's the role?

You'll be the primary technical interface into Bloomberg for some of our largest clients, the trusted advisor they turn to when making major technology and data sourcing decisions. You'll form deep, lasting partnerships at multiple levels, and serve as the advocate for your customer within Bloomberg as well as the advocate for Bloomberg with your customer.

As a member of the Technical Account Management (TAM) team you will collaborate closely with your colleagues across our Enterprise Data and Enterprise Services divisions. You'll enable our customers to gain maximum benefit from their partnership with Bloomberg by creating joint strategy sessions focused on the evolution of their technology and how our products and services become integral to their journey. Through listening to our client’s needs and investing heavily in our products and people, we have reached a genuinely exciting point in the evolution of our delivery and content offerings. Driving organizational & technology change across both client and internal environments needs to be a core part of your wheelhouse. You need to enjoy planning, strategy and co-designing solutions with clients.

Ideally, you will have honed these skills in pre-sales, management consulting or professional services. Your skills will be vital in helping clients become comfortable with our offerings, working closely with Sales to achieve this. Your strong understanding of our clients and their use of our products will also enable you in providing input to our product management teams, helping shape the future direction of our products.

Handle pre-sales duties by:

• Partnering with the account team, including Sales and Product Specialists, to identify and provide technical qualification of sales opportunities
• Understanding client technical strategy and roadmap, matching Bloomberg solutions to requirements
• Providing design and analysis on proposed requirements for implementing and supporting new products based upon a thorough analysis of client feedback

Project Management needs to be second nature:

• Forming a comprehensive and achievable integration plan in collaboration with clients for integration into target applications across multiple regions
• Leading the engagement, leveraging the necessary internal resources to ensure a successful delivery of the agreed solution

Manage assigned accounts effectively by:

• Developing account plans with clear goals against which you will execute
• Building and maintaining a strategic relationship with your client base with frequent interactions to ensure you have a strong pulse on client’s technical activities and future plans
• Providing technical subject matter expertise across the Enterprise Data Technology product portfolio
• Ensuring a consistent, cohesive and comprehensive level of service delivery into your accounts, including but not limited to leading steering committee and regular service review meetings
• Forging deep relationships across the client's technology teams within both the vertical IT and business silos (Equities, FICC etc.) and horizontal functions (CTO, Architecture, Infrastructure, Sourcing etc.)
• Attaining a deep and extensive understanding of your client's architecture, infrastructure and application environment

You’ll need to have:

• Experience in a client facing role in financial services or a financial technology company
• Knowledge of financial market data products, delivery services, APIs and protocol technologies
• Experience working in a consultative sales or strategic account management role where you have been a part of or led client engagement
• Pre-sales experience and commercial awareness
• A passion for data delivery, content analysis and as much attention to detail as the ability to look at the bigger picture
• Demonstrable experience in leading a technology engagement or in taking a technical product to market
• Curiosity with a track record of challenging yourself in roles, technology and learning
• An ability to express your career diversity and passion for success
• An ability to build senior relationships and leverage those relationships to expand footprint
• Awareness of trading applications and systems
• Demonstrated continuous career growth within an organization
• Strong presentation and communication skills in English
• The ability to travel

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Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email [e-mail]