Retail Supervisor

West Midland Safari Park; Bewdley; On-site; GBP 28,000 - GBP 34,000; Full time

Job summary

A leading wildlife attraction in Bewdley is seeking a Retail Supervisor. In this role, you'll manage retail assistants and ensure top-notch service for guests. Responsibilities include cash handling, organising daily operations, and addressing guest inquiries. The ideal candidate is highly organised, with strong customer service skills and experience leading a team. Flexibility to work evenings and weekends is essential. Attractive perks include discounts and free admission for family and friends.

Benefits

WMSP Annual Pass

35% Discount in retail and catering outlets

24 Hour access to an online doctor

Counselling access

Free parking

Qualifications

• Formal qualification in Mathematics and English required.
• Experience in directing teams and customer service preferred.
• Ability to work flexible hours, including weekends and evenings.

Responsibilities

• Act as first point of contact for guests and assistants.
• Organise and manage retail assistants for smooth operation.
• Handle guest enquiries and complaints effectively.
• Open and close retail units, perform cash reconciliation.

Job description

Posted Monday 2 February 2026 at 01:00 | Expires Tuesday 3 March 2026 at 00:59

Work pattern: Including weekends, bank holidays and evenings

West Midlands Safari Park are currently recruiting for the position of Retail Supervisor.

As a Retail Supervisor you will act as the first point of contact for our assistants and guests. This exciting role covers a wide range of tasks including; daily organisation and management of Retail assistants to run a smooth and effective 7-day week function, assisting with guest enquiries and complaints, opening and closing retail units, cash reconciliation, delegation of tasks, liaising with management regarding day to day operation and promoting West Midland Safari Park at all times.

About you

The ideal candidate will need to be highly organised with demonstrative skills, have a strong customer focus and experience working in a similar environment. You will have experience directing teams and be confident to lead from the front as this is a predominately guest facing role.

Applicants will have gained a formal qualification in Mathematics and English. You will need to be flexible in your approach to work outside of standard business hours, including weekends and evenings.

As well as benefiting from workingin aunique and beautifulsetting, you’ll also receive a range of additional perks to employment including:

• WMSP Annual Pass which gives you and your family and friends free admission and theme park wristbands, and free entry to our sister site Drayton Manor Park.
• 35% Discount in our retail and catering outlets and off park special events.
• 24 Hour access to an online doctor and access to online prescriptions.
• Counselling access.
• Free parking

What we are

West Midlands Safari Park is an award-winning visitor attraction, located in Worcestershire in the heart of England. It is home to some of the world’s most beautiful and critically endangered species, with a four-mile safari drive-through, walk-through Discovery Trail, African Village and Lemur Woods, as well beautiful walking trails, allowing guests to experience up close encounters with hundreds of exotic animals. Guests can also choose from a wide range of catering and retail outlets, as well as enjoying a large amusement area with over 25 rides and attractions providing the ideal venue for family days out.

In 2021, the Park introduced Safari Lodges – luxury accommodation allowing guests to stay overnight for the first time. Guests can wake up to incredible sights of elephants, giraffe, rhino and red panda, or sleep just a ‘whisker’ away from lions, tigers and cheetahs.

In addition, the park is home to three incredible venues – Spring Grove House, Treetops Pavillion and Cellarz, which play host to weddings, corporate events and social celebrations.

What we do

Our mission is to bring people together to create unique wildlife experiences that exhilarate, educate and leave memories to last a lifetime.

Our 200-acre site allows us to do just that, whether you’re a day guest, wedding guest or overnight guest! We create experiences unlike no other, attracting visitors from across the Midlands and beyond.

Our brand and our team members live by our core values. We’re passionate and work with a sense of togetherness, always striving to be progressive, with preservation at the heart of everything we do, all while creating unforgettable experiences.

Through these principles we aspire to achieve our vision: to be the number one UK wildlife attraction through the creation of immersive animal habitats and unique visitor experiences.