Retail Supervisor: Lead Guest-Facing Team at the Park

West Midland Safari Park; Bewdley; On-site; GBP 28,000 - GBP 34,000; Full time

Job summary

A leading wildlife attraction in Bewdley is seeking a Retail Supervisor. In this role, you'll manage retail assistants and ensure top-notch service for guests. Responsibilities include cash handling, organising daily operations, and addressing guest inquiries. The ideal candidate is highly organised, with strong customer service skills and experience leading a team. Flexibility to work evenings and weekends is essential. Attractive perks include discounts and free admission for family and friends.

Benefits

WMSP Annual Pass

35% Discount in retail and catering outlets

24 Hour access to an online doctor

Counselling access

Free parking

Qualifications

• Formal qualification in Mathematics and English required.
• Experience in directing teams and customer service preferred.
• Ability to work flexible hours, including weekends and evenings.

Responsibilities

• Act as first point of contact for guests and assistants.
• Organise and manage retail assistants for smooth operation.
• Handle guest enquiries and complaints effectively.
• Open and close retail units, perform cash reconciliation.

Job description

A leading wildlife attraction in Bewdley is seeking a Retail Supervisor. In this role, you'll manage retail assistants and ensure top-notch service for guests. Responsibilities include cash handling, organising daily operations, and addressing guest inquiries. The ideal candidate is highly organised, with strong customer service skills and experience leading a team. Flexibility to work evenings and weekends is essential. Attractive perks include discounts and free admission for family and friends.