CCaaS Solutions Engineer — AI-Powered Contact Center

Gamelevate; Scarborough; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading financial institution is looking for a highly skilled Solution Engineer for their Scarborough team. Responsibilities include designing and implementing Contact Centre as a Service (CCaaS) solutions, evaluating platforms like Genesys Cloud, and integrating AI technologies. The ideal candidate must have a Bachelor's degree in Computer Science or IT, expertise in CCaaS platforms, and strong analytical skills. Competitive rewards include bonuses, flexible vacation, and benefits starting on day one.

Benefits

Competitive rewards program

Flexible vacation

Tuition assistance

Community engagement opportunities

Qualifications

• Proven experience as a Solution Engineer in CCaaS.
• Strong knowledge of contact center platforms and technologies.
• Experience with multi-channel and omnichannel solutions.

Responsibilities

• Design and implement CCaaS solutions aligned with business needs.
• Evaluate and select appropriate CCaaS technologies.
• Provide technical guidance during the implementation phase.

Skills

CCaaS platforms expertise

Cloud computing principles

Analytical and problem-solving skills

Communication and interpersonal skills

Experience in AI technologies

Education

Bachelor's degree in Computer Science or related field

Tools

Genesys Cloud

NLP technologies

Machine Learning techniques

Job description

A leading financial institution is looking for a highly skilled Solution Engineer for their Scarborough team. Responsibilities include designing and implementing Contact Centre as a Service (CCaaS) solutions, evaluating platforms like Genesys Cloud, and integrating AI technologies. The ideal candidate must have a Bachelor's degree in Computer Science or IT, expertise in CCaaS platforms, and strong analytical skills. Competitive rewards include bonuses, flexible vacation, and benefits starting on day one.