Hospitality Operations Leader – Elevate Guest Experience

Peoplebank; Glasgow; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading hotel management company is seeking a Head of Operations to oversee hotel functions at the Holiday Inn Glasgow Airport. The role involves leadership, hands-on management, and team development, aimed at enhancing guest experiences and improving business performance. Candidates should have strong management experience, excellent numeracy and literacy skills, and the ability to navigate change effectively. Competitive benefits include employee discounts, wellbeing support, and career development opportunities.

Benefits

Employee discounts on hotel stays

Access to IHG employee benefits

Shopping discounts

Wellbeing support and fitness programs

Free meals on duty

Free parking

Qualifications

• Strong management experience in a hotel or similar property.
• Ability to improve business metrics and manage changes effectively.
• Strong analytical skills to produce and analyze reports.

Responsibilities

• Oversee all hotel operations and lead the service team.
• Embrace hands-on involvement across various departments.
• Foster team development and create a positive working environment.

Skills

Management experience

Commercial acumen

Numeracy skills

Literacy skills

Leadership

Job description

A leading hotel management company is seeking a Head of Operations to oversee hotel functions at the Holiday Inn Glasgow Airport. The role involves leadership, hands-on management, and team development, aimed at enhancing guest experiences and improving business performance. Candidates should have strong management experience, excellent numeracy and literacy skills, and the ability to navigate change effectively. Competitive benefits include employee discounts, wellbeing support, and career development opportunities.