Devon Service Manager

Fear Less; United Kingdom; Hybrid; Full time

Job summary

A support organization in the United Kingdom is looking for a Devon Service Manager to oversee services related to domestic abuse and sexual violence. The role involves leading a team, ensuring the delivery of high-quality services, and implementing trauma-informed practices. The successful candidate will have a strong management background and experience in risk management. Flexibility in working hours is required, and the organization encourages applications from diverse backgrounds.

Qualifications

• Experience in management and training roles primarily with health professionals.
• Comprehensive understanding of trauma-informed practices.
• Ability to lead teams efficiently in high-stress environments.

Responsibilities

• Oversee daily operations for services related to domestic abuse.
• Ensure safeguarding and risk management protocols are followed.
• Lead staff performance management and align with charity values.

Skills

Trauma-informed practice

Leadership

Risk management

Effective communication

Education

Experience working with health professionals

Management experience

Job description

Ref: FDI26/02: To apply for this role, please download and read the full job description/person specification and if you feel you meet the criteria, please download an application form and return it, along with the optional equality monitoring form, to: [e-mail] .  There is no specific closing date for this role and the vacancy will close once a suitable candidate is found, so early applications are encouraged.

General Overview

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma‑responsive support, and this post will be fundamental to ensuring service users, stakeholders, and partners experience this in our daily delivery.

As the Devon Service Manager, you will oversee all the adult ITRS team and be instrumental in developing and sustaining networks, partnerships and new networks across Devon. You will be responsible to the Head of Service and be part of the service manager team working closely alongside the other service managers.

Alongside your service manager colleagues, you will play a key leadership role in the delivery, development, and oversight of high‑quality services for individuals impacted by domestic abuse, sexual violence and stalking, as well as for those who use harmful behaviours. You will be part of a team managing a diverse portfolio of services spanning prevention, crisis intervention, behaviour change, survivor recovery, and professional training. These include in‑person interventions and digital platforms, therapeutic services and outreach across all age groups and communities.

You will be responsible for ensuring that our services are trauma‑responsive, culturally competent and inclusive, with a strong focus on safeguarding, survivor voice and best practice. You will support teams to deliver consistently excellent support, ensure contract compliance and drive continuous improvement and innovation in a changing landscape.

As part of the Service Manager team, you will also hold strategic responsibility in scoping new projects, supporting research and business development opportunities. You will also ensure that the wellbeing and development of our people is at the front of our management and leadership priorities.

As the Devon Service Manager, you will have experience working with health professionals in a management or training capacity, and a comprehensive understanding of trauma‑informed practice and managing risk. This service takes an innovative approach to both delivering training to GP surgeries and providing therapeutic support to patients referred to us via surgeries who have received our training.

FearFree is committed to flexible and hybrid working and this role will be a mix of home‑based and office‑based, alongside requiring travel for multi‑agency meetings and other deliverables.

This role may include evening and weekend work when required.

Operational Responsibilities

• Service Delivery Oversight: Ensure the smooth and effective daily running of services across all areas—domestic abuse, sexual violence, stalking, behaviour change, survivor recovery, and training—delivered both in‑person and digitally.
• Leadership and Management: Role model trauma‑responsive and inclusive leadership. Ensuring all staff and volunteers are effectively performance managed and live the charity’s values and have all appropriate resources to achieve excellence in their field. Work alongside colleagues from across FearFree to provide support, assistance, and management to over teams where required.
• Safeguarding and Risk Management: Lead on child safeguarding and act as Deputy Safeguarding Lead when required. Oversee safeguarding practices across services, ensuring timely risk assessments, safety planning, and escalation of concerns.
• Quality Assurance and Continuous Improvement: Monitor service quality through audits, case file reviews, feedback, and outcome data. Lead service improvements in response to learning, client feedback, and evolving best practice.
• Policy and Compliance: Ensure all services operate within legal, regulatory, contractual, and policy frameworks. Maintain accurate and confidential records in accordance with data protection and safeguarding legislation.
• Performance Monitoring and Reporting: Track and analyse performance data to assess impact, identify trends, and inform service planning. Produce high‑quality reports for internal leadership, commissioners, and funders.
• Partnerships and Representation: Maintain strong local and strategic partnerships with statutory and voluntary agencies. Represent the charity in multi‑agency forums, commissioning meetings, and stakeholder events.
• Crisis and Incident Management: Support staff with complex or high‑risk cases. Lead operational responses to critical incidents or safeguarding escalations in collaboration with senior leaders. Provide Duty Out of Hours cover as part of a Senior Management Rota for safeguarding and incident management.
• Volunteer and Student Engagement: Oversee the safe and meaningful integration of volunteers and student placements into service delivery, ensuring appropriate supervision and development opportunities.
• System and Process Improvement: Identify inefficiencies in operational systems and work with others to develop streamlined, integrated processes across services and reporting tools.
• Strategic Oversight: Contribute to Executive Leadership meetings as required, providing operational guidance.
• Budgets and Financial Performance: Carefully monitor and evaluate both financial and non‑financial performance and create contingency plans to predict and rectify any variables. Contribute to the creation of annual budgets and financial targets.
• Advising on new development opportunities: Utilise data, local and national knowledge, identification of unmet needs, professional relationships and best practice to contribute to new opportunities.

Application

To apply for this role, please download and read the full job description/person specification and if you feel you meet the criteria, please download an application form and return it, along with the optional equality monitoring form, to: [e-mail] .

There is no specific closing date for this role and the vacancy will close once a suitable candidate is found, so early applications are encouraged.

FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.

Hours: 22.5 - 30 hours per week; full time may also be considered.