Operations Delivery Manager

Cornerstone; Oxford; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading operational services provider in Oxford is seeking an Operations Delivery Manager to lead teams and optimize processes. The ideal candidate will have strong operational knowledge, experience in stakeholder management, and a solid grasp of compliance requirements. This role contributes to a crucial mission of ensuring safety and comfort in the community. The company offers a competitive pension scheme, enhanced maternity/paternity pay, and ongoing development opportunities.

Benefits

Competitive pension scheme

Enhanced maternity/paternity pay

Life assurance

HolidayPlus

Cycle2work Scheme

Qualifications

• Ability to build relationships with external stakeholders.
• Understanding gas legislation and health and safety policies.
• Experience in managing diverse teams and processes.

Responsibilities

• Lead and mentor a team for operational processes.
• Manage resource needs and ensure timely completion of activities.
• Conduct assessments of field engineers' competencies.

Skills

Operational knowledge

Team management

Stakeholder management

Process optimization

Technical support

Education

HNC level qualification or substantial operational experience

Job description

Overview

Operations Delivery Manager – Location: Oxford. Salary: Personal Contract. Perks & Benefits: Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more. Reference: REQ5446.

We are looking for a dynamic and results-driven professional to join our team as an Operations Delivery Manager. The ideal candidate is a strategic thinker with a proven ability to analyse complex operational challenges and develop innovative solutions that drive efficiency and excellence across the region. As an inspiring leader, you\'ll motivate teams to achieve high performance, excel at upskilling staff, and foster a culture of continuous improvement. Your expertise in process optimisation will allow you to identify bottlenecks in end-to-end operational processes and implement effective strategies to streamline workflows. With your experience in resource management, you\'ll ensure optimal allocation to meet service standards and output deliverables.

We deliver safety, warmth, and comfort to homes and businesses across the community. Whether you\'re supporting from the office or working on the front line, every role plays a part.

How you’ll support us on our mission to keep people safe and warm…

Operational Support and Resource Management

• Lead and mentor a diverse team to ensure seamless execution of field operational processes. This includes the Back Office Team, Reinstatement and Depot Fleet.
• Collaborate with Operations Delivery Managers to forecast, manage, and address resource needs, ensuring timely and cost-effective completion of activities.
• Serve as the primary point of escalation for Ops delivery team issues, working with Regional and Engineering Managers to resolve challenges.
• Collaborating with the programme management office to ensure replacement projects that are allocated to operations are delivered efficiently within approved financial spends.
• Process and Continuous Improvement:
• Partner with Engineering Managers and the Performance Assurance team to implement and standardise improvement initiatives across regions and work types.
• Drive digitisation efforts by enhancing operational teams\' data capture skills and ensuring accuracy of critical asset and job information.

Assurance and Compliance

• Conduct primary assessment of field engineers\' competencies, collaborating with Team Managers and Engineering Managers to address skill gaps.
• Oversee regional reinstatement activities, ensuring adherence to contractual and regulatory standards.

Stakeholder and Technical Support

• Liaise with planning and scheduling teams to optimise street works, permits, and last-mile logistics for efficient operations.
• Deliver expert technical support for complex repairs and specialised tasks requiring local knowledge or custom solutions.
• Partner with Team Managers (Connections) and Project Managers (Risers) to enhance surveyor deployment and operational continuity.

What you’ll need

• We’re looking for a blend of skills and attributes that make you a great fit for this role. If you don’t tick every box, don’t worry – we provide tailored learning and development programs to help you grow and succeed with us.
• The ideal candidate will preferably hold an HNC level qualification, though this is not essential if compensated by substantial operational experience.
• Ability to build relationships with our external stakeholders and drive improvements and efficiencies to better the overall customer experience.
• We seek an individual with strong operational knowledge and a proven track record in managing diverse teams and processes.
• The successful applicant will demonstrate an ability to lead and motivate teams effectively, manage performance, and resolve challenges with skill and efficiency.
• A comprehensive understanding of gas legislation, health and safety policies, and operational procedures is crucial for this role. The candidate should also possess proven experience in stakeholder management and cross-functional collaboration.
• Ideally, you\’ll have an understanding of NRSWA requirements.

Why SGN?

SGN is at the forefront of pioneering research and development in the journey toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm. Join us in making a real difference—today and for the future.

Our company | SGN Your Gas. Our network. https://sgn.co.uk/about-us/our-company

Benefits | SGN Your gas. Our network. https://sgn.co.uk/about-us/careers-hub/benefits

Diversity and inclusion | SGN Your gas. Our network. https://sgn.co.uk/about-us/careers-hub/diversity-and-inclusion

If you require any accommodations or support during the application process, please feel free to reach out to us. We\'re here to help ensure an inclusive and accessible experience for everyone.