Sewerage Operative

Dwr Cymru; Pontypridd; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A water services provider in the United Kingdom seeks a dedicated team member to respond to sewerage incidents and perform essential maintenance tasks. The role requires a Full Driving Licence C1 and offers a competitive salary along with extensive employee benefits, including annual leave and pension contributions. The candidate must demonstrate excellent communication skills and a commitment to safety in their working practices. Weekend and evening shifts are expected in this permanent position.

Benefits

33 days annual leave (pro rata)

Enhanced employer pension contributions

Free Mortgage Brokering Services

Gym and fitness discounts

Cycle to work scheme

Qualifications

• Full Driving Licence C1 is required.
• Excellent communication and coordination skills needed.
• Ability to assess risks for safe working practices.

Responsibilities

• Respond to sewerage incidents and clear blockages.
• Conduct sewer network inspections and perform maintenance.
• Participate in a shift and standby rota.

Skills

Excellent communicator and coordinator

IT literate

Knowledge of Health & Safety legislation

Ability to assess risk and adopt safe working practices

Committed and hard working

Education

Full Driving Licence C1

Job description

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Date: 6 Feb 2026

City: Pontypridd

Address: Pontypridd, Wales, GB, CF37 4HL

Job Requisition Number 8403

Work Type Permanent

Job Function Operational

Base Cardiff East

Closing Date 23:59 on 22/02/2026

What you’ll be responsible for

Dealing with our initial customer response to sewerage incidents across the business area, undertaking all aspects of sewerage network maintenance both reactively and planned, working within a shift rota as well as participating in standby rota to deliver exceptional customer service. This will include:

• Responding to customer reported incidents and clearing blockages/jetting and providing detailed feedback on actions taken
• Sewer network inspections (including Sewer connections)
• Jetting/Flushing/De-silting of Sewers/Lone Working
• Planned and reactive maintenance of assets
• Liaison with customers and stakeholders
• Ability to operate and assess asset condition utilising looksee CCTV equipment
• Cleaning up affected area following flooding events
• Surface water rebate inspections
• The shift rota will involve weekend and evening work. You will be expected to comply with all current Health & Safety legislation and carry out your own risk assessments
• You will receive job instructions via an electronic work management system and be expected to provide detailed feedback via the same route

Who you’ll work with

Internal

• Network Managers
• Wastewater networks teams
• Capital delivery teams
• Operations

External

• Welsh Water customers
• Members of the public

About you

Knowledge, Skills & Experience

• Full Driving Licence C1
• Excellent communicator and coordinator
• Committed and hard working
• Able to assess risk and adopt a safe working practice to undertake task
• IT literate
• Lives the company value and behaviours
• Strives for success
• Passionate about customer service

Good to know

• 1 weekend in 5 on shift, 1 standby weekend in 5 on standby, 1 week (Mon – Thur) on standby
• A UK drivers licence is required
• A company vehicle will be provided

For more information on the role please contact [e-mail]

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

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