Policy Review Advisor

Hastingsdirectsmartmiles; Bexhill-on-Sea; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

**Policy Review Advisor** Do you want to play a **vital role** If so, this could be the perfect opportunity for you! The role offers a starting salary of **Location:** Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station. teams play a huge role in that, speaking to thousands of customers every day, and delivering the **Role purpose:**You'll be one of our first lines of defence at Hastings for protecting the business against potential policy fraud by validating our customer policies and ensuring these hold the correct information that best suits their needs. You’ll be responsible for balancing a varied portfolio of customer policies and will validate these through a variety of different checks (directly with customers or by authenticating documents) and ensuring that any risk information is reviewed and if relevant, completed in a timely manner. **Job details – you’ll need to have demonstrable experience in:****Transferable essential skills we would love you to have:** Analytical and data-driven mindset, with the ability to assess documents and identify risks using a methodical approach.Strong communication skills, including active listening, confident conversation management, and clear written correspondence.Customer-focused experience, ideally in target-driven or contact centre environments, with an understanding of vulnerable customer needs. Organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a dynamic setting. Awareness of industry standards, including basic motor insurance knowledge, GDPR compliance, and risk profiling. **What we offer:** Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. **Benefits you’ll receive:**and check out the **what we offer** tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.