Aftersales Manager

Snows Group; Basingstoke; On-site; GBP 55,000; Full time

Job summary

A leading automotive retailer in Basingstoke is seeking an Aftersales Manager to lead the Aftersales team at their Peugeot dealership. The role involves ensuring exceptional customer service and operational efficiency. Candidates should possess strong communication skills and a passion for delivering excellent customer experiences. The position offers a competitive salary, comprehensive training, and various employee benefits including holiday and pension scheme.

Benefits

30 days holiday

Birthday day off

Discounted services

Life Assurance

Employee Assistance Programme

Excellent development opportunities

Qualifications

• Experience leading a team in a customer service environment.
• Ability to manage day-to-day operations effectively.
• Strong focus on achieving customer satisfaction.

Responsibilities

• Lead and manage the Aftersales team for profitability.
• Ensure the team meets customer service targets.
• Coordinate with Sales and Administration teams.

Skills

Passion for customer experience

High communication skills

Organisational skills

Goal-oriented

Decision-making ability

Valid driving licence

Job description

Location Basingstoke Region Hampshire
Category Peugeot - Basingstoke (SPB)
Sales Vacancy Type Permanent/Full Time
Salary £55,000 OTE Competitive Salary (uncapped) Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners.

We are on the lookout for an Aftersales Manager to ensure the best post‑sale care is delivered by the team at our Snows Peugeot dealership based in Basingstoke.

Your day

The Aftersales Manager will lead and manage the dealership’s Aftersales team to deliver profitability and customer satisfaction:

• Manage the Aftersales team ensuring all agreed customer service targets are met to maintain the brand experience
• Ensure that the Aftersales team work effectively with the Sales and Administration teams (and, where necessary, also across other dealerships) to ensure excellent customer service
• Manages the day‑to‑day operations of the Service Department in terms of resource requirements to ensure the key targets of the franchise achieved.

Have you got what it takes?

• Passion for delivering an excellent customer experience
• High level of communication skills
• Good organisational and planning skills
• A desire to achieve challenging goals and targets
• Ability to make decisions
• Valid driving licence

What is in it for you?

• Full training and support to help you immerse yourself in the role and Snows values
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
• Birthday day off
• Discounted MOTs, service, and parts
• ‘Recommend a Friend’ and ‘Introducing a Customer’ scheme
• Life Assurance benefit
• Snows contributory pension scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn and grow with Snows
• Role dependent – tool box insurance

Hours of work

• Monday to Friday 08:00 - 18:00 (with 1 hour for lunch)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.

** Important Consent Note **

By clicking the “Submit Application” button, you are expressly giving your consent for us to retain and share your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.

Thank you for applying to Snows.