Community Liaison & Stakeholder Relations Lead

Volkerrail Group; England; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading transportation infrastructure agency is seeking a Public Liaison Officer in Slough. This position involves managing communications with residents and stakeholders, ensuring they are informed and safe during infrastructure works. The role requires strong customer management skills, a solid understanding of highways term maintenance, and the ability to handle enquiries and complaints. Competitive benefits include a competitive salary, medical care, and additional annual leave options. Join us in improving community safety and communication.

Benefits

Competitive salary

Annual leave + birthday off

Private medical care

Pension

Life Assurance

Cycle to Work scheme

Vouchers and discounts

Training and development opportunities

Employee Assistance programme

24/7 Virtual GP service

Qualifications

• Skilled in managing customer and stakeholder interactions effectively.
• Ability to meet deadlines while managing workload independently.
• Understanding of highways term maintenance contracts is crucial.
• Possession of a full UK driving licence.

Responsibilities

• Manage customer enquiries and concerns on-site and remotely.
• Communicate with residents and stakeholders effectively.
• Organise public meetings for updates on works and disruptions.
• Conduct regular site visits to gather information for public updates.
• Maintain accurate records of communication and feedback.
• Work with teams to distribute timely information on projects.

Skills

Customer and stakeholder management

Workload management

Understanding of highways term maintenance contracts

Full UK driving licence

Job description

A leading transportation infrastructure agency is seeking a Public Liaison Officer in Slough. This position involves managing communications with residents and stakeholders, ensuring they are informed and safe during infrastructure works. The role requires strong customer management skills, a solid understanding of highways term maintenance, and the ability to handle enquiries and complaints. Competitive benefits include a competitive salary, medical care, and additional annual leave options. Join us in improving community safety and communication.