Assistant Manager

Get Grants Ltd; Greater London; On-site; GBP 27,000 - GBP 29,000; Full time

Job summary

A charity organization in Clapham Junction is seeking an Assistant Manager to support day-to-day operations. This role involves delivering exceptional customer experiences while helping to achieve sales targets and managing volunteers. The ideal candidate will have experience in a fast-paced, customer-focused environment, excellent communication skills, and a passion for fashion and sustainability. Benefits include a competitive salary and generous leave entitlements.

Benefits

27 days annual leave, increasing with tenure

Pension scheme with employer contributions

Occupational maternity and paternity pay

Cycle to Work scheme

Life assurance cover

Discount in Trinity shops

Qualifications

• Experience of working in a fast-paced, customer-focused environment.
• Experience of dealing with the public face-to-face and over the telephone.
• A passion for fashion and sustainability.

Responsibilities

• Support the Shop Manager in delivering sales and profit targets.
• Supervise and motivate volunteers, ensuring high customer care standards.
• Lead the shop and oversee banking, returns and daily operations.

Skills

Experience in a fast-paced environment

Customer service skills

Good literacy and numeracy skills

Excellent communication

Experience in face-to-face public interaction

Job description

Rewards and Benefits

• Salary of £27,008 – £28,119 pa
• A generous 27 days’ annual leave, increasing to 29 after five years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• A pension scheme is offered with employer contributions of up to 7.5%
• Occupational maternity, paternity, shared parental and adoption pay enhanced above the statutory minimum
• Cycle to Work scheme and interest-free season ticket loans available
• Free eyesight tests for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events
• Regular ballots for donated free tickets and prizes
• Access to courses of free counselling

Your Role

As an Assistant Manager, you will support the day-to-day operations of our Clapham Junction shop, helping to deliver an exceptional customer experience while driving income for Royal Trinity Hospice.

Specifically, you will support the Shop Manager in delivering sales and profit targets, maintaining high presentation standards and encouraging local donations to maximise stock availability and Gift Aid conversions.

You will also supervise and motivate volunteers, ensure effective merchandising and pricing of donated goods, and uphold excellent customer care standards. In the Shop Manager’s absence, you will lead the shop and oversee banking, returns and daily operations.

Additionally, you will:

• Assist in the recruitment, training and development of volunteers and paid staff
• Monitor and manage stock levels to reduce loss and drive sales
• Uphold cash handling and financial procedures
• Undertake daily reconciliations and weekly reporting
• Promote health and safety compliance across all areas of the shop

About You

To be considered as an Assistant Manager, you will need:

• Experience of working in a fast-paced, customer-focused environment
• Experience of dealing with the public face-to-face and over the telephone
• A passion for fashion and sustainability
• Good literacy and numeracy skills
• Excellent communication and customer service skills

The closing date for this role is 22nd February 2026.

Other organisations may call this role Assistant Store Manager, Assistant General Manager, Assistant Charity Shop Manager, or Assistant Service Manager.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.