Showroom Host

BMW; England; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A global automotive retailer in the UK is looking for a Showroom Host to serve as the first point of contact for customers. This role requires excellent communication and organizational skills to provide a welcoming environment. Responsibilities include greeting visitors, managing administrative tasks, and ensuring a clean showroom. With a commitment to customer satisfaction, candidates should have prior experience in customer service and proficiency in Microsoft Office. A competitive benefits package is offered, enhancing job satisfaction.

Benefits

24/7 online healthcare access

Car purchasing and lease schemes

Enhanced holiday allowance

Paid day off for birthday

Company share purchase plan

Loan plans for colleagues

Colleague referral payments

Family friendly policies

Training and development options

Qualifications

• Demonstrated experience in a customer service role.
• Ability to deliver a positive customer experience consistently.
• Strong interpersonal skills with a friendly manner.

Responsibilities

• Greet and welcome customers in a professional manner.
• Record calls and visits accurately.
• Perform general administrative duties.

Skills

Customer service experience

Strong communication skills

Multitasking ability

Attention to detail

IT literate

Tools

Microsoft Office

Job description

Group1 Reading is looking for a Showroom Host.

Your role

In this customer facing role you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

• Greet and welcome customers and visitors in a friendly and professional manner
• Accurately record calls & visits, and relay messages in timely manner
• Perform general administrative duties, such as managing emails and handling customer enquiries
• Manage customer waiting area and showroom, ensuring a clean and welcoming environment
• Provide support with additional tasks as required to ensure smooth business operations

Your profile

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Demonstrated experience in a customer service role, with the ability to consistently deliver a positive customer experience
• Strong communication and interpersonal skills, with a friendly and professional manner
• Proven ability to multitask and perform well under pressure
• Excellent organisational skills, with strong attention to detail
• IT literate with proficiency in Microsoft Office and the ability to quickly learn new systems

Rewards

There are many great reasons to join the Group1 Automotive team, including the following industry-leading benefits package:

• 24/7 online access to healthcare professionals.
• Car purchasing and lease schemes.
• Enhanced holiday allowance with length of service.
• Paid day off for your birthday.
• Company share purchase plan.
• Loan plans for colleagues, including toolbox and travel tickets.
• Colleague referral payments.
• Industry leading family friendly policies.
• Numerous training, learning and development options to suit everyone.

Company

<>If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.