Senior Workplace Ambassador

JLL; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading global real estate firm in London seeks a Senior Workplace Ambassador. This individual will enhance client experiences through proactive engagement, service management, and leadership of a team. Responsibilities include serving as a point of contact, implementing programming to improve workplace experience, and ensuring compliance with service standards. The ideal candidate should possess hospitality knowledge and strong collaboration skills. This role offers opportunities for growth and a chance to shape a brighter workspace.

Qualifications

• Recognised knowledge in hospitality or workplace experience.
• Ability to collaborate with diverse teams – lead by example.
• Ability to quickly adapt to new devices and applications.

Responsibilities

• Deliver exceptional client experience through engagement and service.
• Serve as onsite contact for employee inquiries and feedback.
• Lead and inspire a team of Ambassadors to deliver high-touch service.

Skills

Hospitality knowledge

Collaboration

Adaptability

Proficient in Microsoft Office Suite

Education

Qualifications in hospitality or facilities management

Job description

Senior Workplace Ambassador page is loaded## Senior Workplace Ambassadorremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ485587**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Senior Workplace Ambassador**In this role, you will be responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. You will be expected to increase the level of engagement and partnership between JLL, service partners, and our clients to provide superior service delivery while enhancing their individual personal and professional skills.* Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests* Recognize opportunities in the workplace experience and create programming to reduce friction for client employees* Ensure Experience/Ambassador Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations* Lead, manage, equip and inspire a team of Ambassadors to consistently deliver high-touch customer service by fostering a positive work culture and strong team dynamic* Leadership responsibilities include but are not limited to functions such as managing, onboarding, timekeeping, delegating, scheduling, coaching, and teambuilding* Empowered to make operational adjustments as necessary, develops and documents standard operating procedures, and updates the playbook accordingly* Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy* Supports data collection, analysis, and reporting to ensure alignment with the client's goals and objectives* Achieve and exceed goals including performance goals, team goals, and client’s goals and objectives* Carries culture card as a tangible representation of values, standards, and principles to ensure memorable experiences* Strive to continually improve Experience Service performance***Ensuring Exceptional Service**** Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams.* Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations* Visibly engaged and well-known in the workplace* Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client* Receives and responds to all requests or issues within a specific period, including a personal follow-up to client employees to ensure timely responses to questions/requests* Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (food services, mailroom, etc.)* Assistance and flexibility with client events and catering as needed to ensure flawless delivery* Serve as training center concierge for internal/external events* Assists with third-party vendor relationships and service partners to provide maximum service delivery* Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering, and other ideas that provide service delivery efficiencies* Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the client’s operations occur* Provide operational excellence through administrative support as well as work order management**Required*** Recognised knowledge in hospitality or workplace experience* Ability to collaborate with diverse teams – lead by example; respectful, cooperative, accountable* Ability to quickly adapt to new devices, technology, and applications.* Proficient in Microsoft Office Suite *(Teams, Excel, PowerPoint, Word, OneNote, Outlook)***Preferred*** Qualifications in hospitality management or facilities management* Knowledge of commercial real estate#LI-JA1**Location:**On-site –London, GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of