Operations Manager

NEXT Retail Ltd.; City of Edinburgh; On-site; GBP 28,000 - GBP 33,000; Full time

Job summary

A retail company based in Edinburgh is seeking an Operations Manager to oversee stock and operational processes. The role involves leading a high-performing team, maximizing sales, and ensuring compliance with legal requirements. Candidates should possess strong leadership and communication skills, and experience in team management. This full-time position offers a competitive salary from £28,456 and various employee benefits, contributing to a rewarding work environment.

Benefits

25% off store products

Access to health and wellbeing services

Generous working wardrobe allowance

Rewards for performance

Qualifications

• Experience in leading and coaching a high performing team.
• Ability to manage manhour control and ensure operational efficiency.
• Strong understanding of compliance and legal requirements.

Responsibilities

• Oversee stock and operational processes in the store.
• Support and inspire the team to maximize sales and achieve targets.
• Ensure security and compliance with company procedures.

Skills

Leadership

Commercial awareness

Team management

Problem-solving

Communication

Job description

Operations Manager - Edinburgh Fort (N112255)

Location Edinburgh  |  Team Retail  |  Contract Type Perm  |  Job Schedule Full time  |  Salary from £28,456

Posting Date 09/02/2026  |  Apply Before 23/02/2026

SHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Tue 09:00 - 17:15; Wed 09:00 - 17:15; Thu 09:00 - 17:15; Fri 11:45 - 20:00; Sat 11:00 - 19:15

To be an effective Operations Manager, you will support the Store Manager and be responsible for overseeing all stock and operational processes for stockroom/warehouse, security and offices. You will lead and inspire your team to be their best in order to maximise sales, drive efficiencies and achieve performance targets.

Every day will be varied, fast paced, challenging but ultimately rewarding. People are at the heart of what we do so your experience in leading, coaching and motivating a high performing team will be crucial to your success. You can count on us to invest in your personal development from day one. Flexible working options are available.

About the Role:

To be a successful Operations Manager you will:

• Support the Store Manager in providing leadership and inspiring your team to be at their best, and stepping up to cover the store when needed
• Create an atmosphere where delivering amazing service, achieving performance targets and accurate stock processes is at the core of everything you do, in an environment which is commercial, operationally efficient and safe
• Support the Store Manager by being accountable for the store meeting all legal and compliance requirements in the areas you are responsible for
• Be confident in leading disciplinary/grievance procedures where necessary
• Have a clear understanding of managing manhour control expectations, to ensure all store processes are managed effectively and efficiently
• Demonstrate a hands-on approach for all operational and commercial activities by working alongside the team
• Shows resilience during periods of change and embraces feedback to continue to drive results
• Ensuring security staff are utilised effectively and that all Company security procedures are adhered to at all times
• Ensure training, development and recruitment needs are addressed to a high standard

We’ll offer amazing benefits (see list further below)

About You:

• You are passionate about our customers, our people and our products. This passion and energetic approach to work inspires others, creating a great working atmosphere and team spirit
• You have an exceptional commercial and operational understanding, with the know how to create a fantastic shopping experience for our instore and online customers
• A team player who works at their best in a results driven, fast paced and challenging environment. You adapt to change quickly and can successfully bring the rest of the team on board with the new objectives
• A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others
• Confidently problem solve, make sound business decisions, challenge processes and generate innovative ideas to take the business forward
• Experienced in leading and coaching a high performing team and effectively dealing with people issues
• An effective multi tasker who can plan, organise and prioritise your workload
• Have a flexible approach to working hours and be willing to work reasonable additional hours, some public holidays and Sundays in line with the needs of the business

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment.

This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

What’s Next

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your application. If you match our criteria we will be in touch to arrange a Telephone or Video Interview to find out more about your job history and more about you as a person. The next stage would be an in-store assessment.

In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

Benefits

• Fantastic rewards for doing a great job and achieving great results
• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• 10% off most partner brands & up to 15% off Branded Beauty
• Sharesave Scheme
• 60% off a generous (optional) working wardrobe allowance to buy clothes to wear for work (minimum 6 week contract)
• Early VIP access to sale stock
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Access to fantastic discounts at our Staff Shops
• Access a digital GP and other free health and wellbeing services
• Life assurance
• You can register for a discounted health plan for you and your family
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Apprenticeship - Earn, learn and gain a qualification (England stores only)
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [e-mail] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 479 2223 / 0044 116 479 2223 (line opening times are Monday to Thursday 9am - 5pm; Friday 9am - 4.45pm; Saturday 9am - 5pm & Sunday 9am - 4pm. Excludes bank holidays).

What’s Next?

Show us what you can do. Submit your application online and our in-store recruiters will take a first look at your experience and strengths.

Pre-screening

Let’s talk. If you're successful at this stage we will get in touch for an initial conversation by video or phone to learn more about you and share what the team is looking for.

In-store Assessment

Show us what you can do. You’ll be invited to an in-store assessment or interview to experience the role first-hand and talk through your experience in more detail. For management roles, this may also include a competency-based interview.

Offer

If it’s the right match, our in-store recruiters will be in touch with a job offer and next steps. This is where your journey with NEXT begins.

Team Overview

Retail is where customers meet NEXT. Step into any of our stores and you’ll find energy, variety and opportunity. No two days are the same. It’s fast-paced, full of growth and all about our brilliant collaborative team. From outlets to full-range stores, there’s space for you to make your mark.

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