Quality and Compliance Administrator

Priory Group; Altrincham; On-site; GBP 25,000; Full time

Job summary

A prominent healthcare provider in Altrincham seeks a Quality and Compliance Administrator to support patient safety initiatives and ensure operational excellence. This full-time role involves promoting learning from incidents, monitoring patient experiences, and contributing to service improvement plans. Ideal candidates will have strong administrative experience, excellent communication skills, and a commitment to delivering first-class customer service. Competitive compensation and multiple benefits are offered.

Benefits

Free on-site parking

Subsidised meal

Birthday Holiday - your birthday as an extra day annual leave

Enhanced maternity pay

Contributory pension scheme

Flexible benefits including gym membership

Access to development opportunities

Sponsorship of professional qualifications

Leadership & management development

Long service award

Refer a friend bonuses

Qualifications

• Proven ability to effectively manage diaries and work within demanding schedules.
• Resilience and natural empathy to support others.
• Experience in a similar role within healthcare preferred.

Responsibilities

• Support a patient safety culture and promote learning from incidents.
• Assist with investigations and reviews including serious incidents.
• Monitor Patient experience and support changes to practices.

Skills

Strong administrative experience

Excellent communication skills

Highly organized

Customer service commitment

Experience with audit processes

Job description

Quality and Compliance Administrator

Department: Site Support Roles

Employment Type: Permanent - Full Time

Location: Priory Hospital Altrincham

Compensation: £24,699 / year

Description

Priory Hospital Altrincham is looking to recruit a quality and compliance administrator to join the team. This is a full time role of 37.5 hours. Priory Hospital Altrincham provides expert treatment for a range of mental health conditions and addictions. The hospital is comprised of three inpatient units, providing specialist care for adults with range of mental health challenges and addictions. Altrincham also provides established, evidence-based outpatient treatment for a wide range of mental health conditions, including depression, anxiety disorders, stress, obsessive compulsive disorder (OCD), phobias, post-traumatic stress disorder (PTSD) and bipolar disorder.

What you'll be doing

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• To support a patient safety culture and promote learning from incidents and complaints
• Support with investigations and reviews, including serious incidents, thematic reviews, whistleblowing and complaints, ensuring reports are submitted within the given timescales and in accordance with policies
• Monitor Patient experience across the site, review themes, and support the changes to practice and policy in response to this
• Work with Senior Management Team to review service improvement plans, and quality performance indicators and assist in having an agreed set of objectives with SMART measures

Additional information in the attached job description.

What you'll bring to the role

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows. We are looking for a candidate with strong administrative experience and excellent communication skills. The ideal individual will be highly organized, able to manage their time effectively, and comfortable working under tight deadlines. A commitment to delivering first-class customer service is essential, alongside experience with audit processes. Additionally, previous experience in a similar role within healthcare is preferred, with a proven ability to effectively manage diaries and work within demanding schedules.

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Free on-site parking
• Subsidised meal
• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.