Trainee Train Manager: Lead Safety & Customer Experience

West Coast Partnership; Glasgow; On-site; GBP 46,000 - GBP 55,000; Full time

Job summary

A leading rail service provider is seeking a Train Manager based in Glasgow, responsible for ensuring safety and enhancing customer experience onboard. This role requires excellent customer service skills, safety awareness, and the ability to maintain professionalism at all times. Candidates must pass psychometric tests and medical screenings, and the salary is £54,491 per annum. Employee benefits include free travel, a pension scheme, and up to 30 days holiday.

Benefits

Final salary pension

Free travel for dependents

Privilege Travel card (75% off)

10 free journeys with other Train Operators

30 days holiday, increasing to 37 days

Qualifications

• Must pass safety critical psychometric testing and medical.
• Ability to maintain a professional image whilst on duty.
• Experience in customer service preferred.

Responsibilities

• Maintain a safe environment for everyone onboard.
• Provide friendly journey information and a positive sales message.
• Act as an ambassador for Avanti West Coast.

Skills

Customer service

Safety awareness

Ticket selling

Communication

Job description

A leading rail service provider is seeking a Train Manager based in Glasgow, responsible for ensuring safety and enhancing customer experience onboard. This role requires excellent customer service skills, safety awareness, and the ability to maintain professionalism at all times. Candidates must pass psychometric tests and medical screenings, and the salary is £54,491 per annum. Employee benefits include free travel, a pension scheme, and up to 30 days holiday.