Rail Station Team Leader: Safety, Service & People

Avanti West Coast; Glasgow; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A major transportation provider in the UK is seeking a Team Leader to enhance customer service and safety standards at their Glasgow station. This role requires a committed individual to support the Station Manager, ensuring efficient operations and excellent service delivery. You will monitor safety procedures, coordinate customer service during disruptions, and assist in training for safe train despatch. Join a dynamic team dedicated to making a difference in transport services, with benefits including free travel and a pension plan.

Benefits

Final salary pension

Free travel on Avanti West Coast

Privilege Travel card

30 days holiday rising to 37

10 free journeys on other operators

Qualifications

• Passion for delivering excellent customer service with integrity.
• Commitment to high safety and customer service standards.
• Strong coordination and management skills.

Responsibilities

• Monitor station platform procedures and conduct safety checks.
• Coordinate customer service activities during disruptions.
• Support the Station Manager with HR and operations.
• Assist with safe train despatch to prevent delays.

Skills

Customer service

Safety management

Coordination skills

Job description

A major transportation provider in the UK is seeking a Team Leader to enhance customer service and safety standards at their Glasgow station. This role requires a committed individual to support the Station Manager, ensuring efficient operations and excellent service delivery. You will monitor safety procedures, coordinate customer service during disruptions, and assist in training for safe train despatch. Join a dynamic team dedicated to making a difference in transport services, with benefits including free travel and a pension plan.