Airport Lounge Supervisor - Lead Team & Guest Experience

Mount Charles Group; United Kingdom; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A hospitality services provider is seeking a dedicated Supervisor to oversee operations at Belfast International Airport's Causeway Lounge. This role requires excellent customer service skills and previous experience in managing a team within a hospitality setting. Responsibilities include supervising food and beverage service, coaching staff, and ensuring compliance with health and safety standards. The position offers £14.50 per hour with various benefits, including a pension scheme and staff discounts. Applications close on January 12, 2026.

Benefits

28 days paid holidays

Voluntary Private Healthcare Scheme

Staff wellbeing program

Staff Discount Portals

Pension Scheme

Uniform Provided

Training & Development

Free Parking

Qualifications

• Experience in managing a team.
• Previous experience working in hospitality, travel, or as a reception supervisor.
• Ability to prioritize tasks effectively.

Responsibilities

• Manage and deliver food and beverages as per specification.
• Supervise and coach assigned staff for efficient lounge operation.
• Interact with customers and explain offers.
• Ensure compliance with Health and Safety regulations.

Skills

Excellent customer service

Team management

Communication skills

Attention to detail

Job description

A hospitality services provider is seeking a dedicated Supervisor to oversee operations at Belfast International Airport's Causeway Lounge. This role requires excellent customer service skills and previous experience in managing a team within a hospitality setting. Responsibilities include supervising food and beverage service, coaching staff, and ensuring compliance with health and safety standards. The position offers £14.50 per hour with various benefits, including a pension scheme and staff discounts. Applications close on January 12, 2026.