Reception & Front of House

Imperial London Hotels Limited; London; On-site; GBP 32,000 - GBP 40,000; Full time

Job summary

A family-owned hotel group in London seeks an Assistant Night Manager for the Royal National Hotel. In this role, you'll oversee hotel operations during the night, manage a team of receptionists, and ensure guest satisfaction. Ideal candidates should possess leadership skills, a passion for hospitality, and experience in a similar position. Benefits include generous holidays, employee discounts, and a supportive work environment.

Benefits

28 Days Holiday pro-rata

Free meals on duty

Uniform & dry-cleaning

Employee recognition

Social events

50% discount for friends and family

Training and development opportunities

Access to funded apprenticeships

Qualifications

• Experience as a Night Manager or front of house supervisor/manager within a hotel.
• Passion for hospitality and creating memorable experiences.
• Excellent organization skills and ability to multi-task.
• Natural leader with great communication skills.
• Calm under pressure and able to work independently or as part of a team.

Responsibilities

• Oversee and direct hotel operations during the night shift.
• Conduct regular health and safety checks.
• Manage a team of night receptionists and porters.
• Ensure exceptional service quality.
• Recruit, train, and develop team members.

Skills

Leadership

Organizational skills

Communication skills

Problem-solving

Customer service

Tools

Opera

Job description

Overview

Imperial Hotel Group-based Royal National Hotel

44 Hours ( 4 Nights of 7Nights weekly rota, Shift: 20:00 – 08:00 )

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury.Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UKlargest hotel with over 1,600 rooms.The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship Hotel in 2026.

We are now recruiting an Assistant Night Manager for our Royal National Hotel.We don\'t want you to work for us, we want you to work with us and be part of our ILH Family.

As an Assistant Night Manager, you will be working 44 hours a week based on a 4 days on/ 3 days off schedule.

At 1651 bedrooms our Royal National hotel you will deputies for the Night Manager and work as a team of 3 Assistant Night Managers and manage a team of 15+ team of night receptionists and porters.

As Night Manager you will have full responsibility for overseeing and directing all hotel operations and services during the night shift, maintaining both a great guest experience and ensure a seamless handover of any financial information, KPI targets, and night audits for the Front Office Management team in the morning.

With the safety and security of our guests and team as our highest priority, you’ll ensure that regular Health and Safety checks are conducted as part of your shift with responsibility for any emergency procedures and evacuation, attending to any incidents, but with the least amount of disruption and disturbance to the hotel operations as is practicable and possible.

Leading by example at all times so the Night team deliver an exceptional journey from check-in to check-out, addressing any shortfall in service quality and operating standards.Reward and recognising great performance in others,you will recruit, train and develop a team that cancreatea great impression no matter what time our guests are visiting.

What we’d like from you

• Previous operational experience as a Night Manager or an experienced front of house supervisor/ manager within a hotel.
• Passion for hospitality – you are all about creating memorable experiences for others no matter what time of day.
• With your excellent organisation skills, you’ll be able to multi-task and also adapt to changing priorities
• You will be a natural leader with great communication skills and you know how to get the best out of their team and help them reach both personal and business goals.
• A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
• Previous knowledge of Opera is desirable.

What you’ll get in return

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Employee Assistance Programme- Supported by Hospitality Action
• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Annual Free English Course accredited by UCL Centre for Languages & International Education
• Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:

• Technology Scheme (subject to eligibility)
• Cycle to Work Scheme (subject to eligibility)
• Electrical Car Scheme for senior management positions only (subject to eligibility)